Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Denis was always friendly and helpful--even helping me connect my computer to the internet when I was having tech issues. His assistant, Cherry, was also friendly and helpful. My daughter enjoyed the heated pool and jacussi. Everything about the hotel was perfect--though I have two suggestions: 1) my mattress was too soft--it would be great if the hotel could provide a futon upon request; 2) the hotel has only 2 washing machines and 2 dryers--not enough for such a big hotel. They should add 1 or two more washing machines and dryers. My heartfelt thanks to the Grand Hotel's friendly and competent staff.
Comment from Hotel Management
17 May 2024 by Denis, Hotel Management
Thanks FloraWe appreciate your support and have noted your constructive comments. In spite of it being a building of 215 apartments, there are only 50 rooms in the hotel, so hotel guest only have access to the laundry facilities.There is a topper on the mattress which would have accounted for the softness. I will update your profile to remove, if and when you return for another stay.It was our pleasure to host you.Kind RegardsDenis
by A verified traveler
Posted 21 Mar 2024
I liked the Convenience to Southern Cross and airport buses including all public transport. Large comfortable affordable and clean accomodation. The old fashioned sincere friendly staff and serviceis a breath of fresh air.
Some areas , kitchens, feel a little tired.
Comment from Hotel Management
25 Mar 2024 by Denis, Hotel Management
Thanks for staying with us Robert, we do appreciate your support and for taking time out to review our hotel and provide constructive comments.Kind RegardsDenis CrokeGeneral Manager
by A verified traveler from Lethbridge
Posted 27 Feb 2024
Beautiful old building, spacious rooms with high ceilings and stunning long internal hallways. Great value and easy to move around the city from here with free trams in the city block. Very little city noise which was surprising. All staff were lovely, check-in was fast and checkout easy too. I'd recommend this to anyone
Comment from Hotel Management
3 Mar 2024 by Denis, Hotel Management
Thank you AndrewWe really appreciate your support and for taking the time to write such a wonderful review.Kind RegardsDenis Croke (General Manager)
by A verified traveler
Posted 22 Feb 2024 on Wotif
The staff were really friendly and couldn’t do enough to make the stay extremely enjoyable.
Comment from Hotel Management
3 Mar 2024 by Denis, Hotel Management
Thank you Mick, we appreciate your support and for taking the time to review our hotel.Kind Regards Denis Croke (General Manager)
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Denis, Hotel Management
Thanks David, we really appreciate your support and your rating.Kind RegardsDenis Croke
by A verified traveler
Posted 19 Feb 2024
We had a great stay, we were made to feel very welcome. All staff were absolutely lovely to deal with. Our room was clean and tidy and perfect for our overnight stay.
Comment from Hotel Management
3 Mar 2024 by Denis, Hotel Management
Thank you Emma,We are so happy that you had a pleasant stay, we do appreciate your support and for taking time out to review our hotel.Kind RegardsDenis Croke (General Manager)
by A verified traveler
Posted 17 Feb 2024 on Wotif
Our favourite place to stay in Melbourne. Especially friendly staff.
Comment from Hotel Management
19 Feb 2024 by Denis, Hotel Management
Thanks for staying with us Paul, we are so happy that you had a great time. We really appreciate your support.Kind RegardsDenis Croke (General Manager)
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
13 Feb 2024 by Denis, Hotel Management
Thanks for staying Sherry, we appreciate your support.Kind RegardsDenis Croke (General Manager)
by A verified traveler
Posted 2 Feb 2024
Excellent hotel with extremely spacious rooms. Very accommodating staff. The pool was terrific and kept a very comfortable warm temperature for swimming lengths. Would definitely recommend it and would stay here again.
Comment from Hotel Management
7 Feb 2024 by Denis, Hotel Management
Thanks for staying with us Tonya, we really appreciate your support and for taking time out to write this wonderful review.Kind RegardsDenis Croke (General Manager)
by A verified traveler
Posted 28 Jan 2024 on Lastminute
The hotel was awesome and Denis at the front desk was wonderful, helpful. We will definitely return.
Comment from Hotel Management
31 Jan 2024 by Denis, Hotel Management
Thanks for staying with us, we appreciate your support.Kind RegardsDenis Croke (General Manager)
