Ratings based on 53 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
After almost three years of continuous travel across Australia, our recent stay at this hotel marked a disappointing 'absolute' low point.
We read from few reviewers who visited the property in summer that rooms were very hot due to the lack of air conditioning. I should add winters are worse, since just a radiator for warmth, the cold was pervasive upon our arrival, exacerbated by the radiator being off! Next days were better as we kept the radiator on.
Considering the price, one would expect better amenities. Parking was scarce, the rooms were very cramped, and there was a notable absence of bedside tables, which are essential for convenience. Whoever bestowed four stars upon this establishment must have turned a blind eye to its shortcomings.
Housekeeping's infrequent visits, occurring only once every seven days, were an unexpected surprise. While not a dealbreaker, it was an inconvenience not disclosed at booking.
Only a select few staff members exhibited genuine helpfulness, notably two non-local males and two of the ladies at the reception, particularly the one wearing glasses (unfortunately, I didn't get her name). The overall attitude of some staff, notably one of the bar managers, bordered on rudeness, as if our presence inconvenienced them.
The only positive things were hot tubs and food quality. Overall, for the price and level of service received, this hotel falls far short of expectations and definitely fails to justify its supposed four-star rating!
by A verified traveler
Posted 26 Aug 2023 on Wotif
Very cozy and relaxing atmosphere. Staff was all very friendly and helpful during our stay.
You must stay here for your next snow trip at Mt Hotham! Totally worth it and if you do secure a spot, you could save yourself from buying a car pass at Mt Hotham as they do free shuttle buses to the mountain, only 20 mins away!
Thank you Club Wyndham, we will definitely see you again :)
by A verified traveler
Posted 12 Jan 2022 on Wotif
by A verified traveler
Posted 2 Jan 2022 on Wotif
Beautiful, warm and clean home with plenty of space and views. Walking tracks around Dinner plan was great. Our family loved it.
by A verified traveler
Posted 25 Dec 2021 on Wotif
I was a solo traveller. I was made to feel most welcome being referred to by name on a regular basis. The staff were friendly, the Resort was all you could ask for by way of the Room, the Restaurant and Bar and the location - excellent
by A verified traveler
Posted 12 Dec 2021 on Wotif
by A verified traveler
Posted 10 Nov 2021 on Wotif
Modern and clean room but very small.
by A verified traveler
Heaps to do in an awesome location.
Posted 26 May 2021 on HotelsAmazing stay will be back for sure...MTB and hiking trails straight from the apartment will be back over summer to do some more exploring. Great service from the staff as well.
by A verified traveler
Posted 24 May 2021 on Wotif
Great position and friendly staff
by A verified traveler
Awesome
Posted 13 May 2021 on HotelsEverything about the stay was simply fabulous. Definately recommmended
