Ratings based on 566 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Excellent location.
Easy to walk into town and attractions
Lots of restaurants/ bars locally ( within easy walking distance)
Good breakfast.
Didn’t eat anything else in the hotel.
Good variety of drinks in the bar.
Lovely veranda overlooking the river you can use until 10 pm at the bar.
Would be perfect if tea/ coffee facilities were available in the room. although you can buy these in the bar.
Comment from Hotel Management
13 May 2024 by Gregory SEE-CHIM, AFO Manager, Hotel Management
Dear Naomi, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you enjoyed the prime location of our hotel, with its convenient proximity to the town's attractions and the array of local dining options. Your appreciation for the variety of drinks at our bar and our verdant veranda with picturesque river views is much appreciated.However, we regret that the absence of in-room tea and coffee facilities did not meet your expectations. While we strive to provide essential amenities in line with ibis standards, we understand the comfort that these provisions can offer. We would like to highlight that hot and cold beverages are indeed available around the clock at our bar for our guests' convenience.It is reassuring to know that our efforts in maintaining room cleanliness and providing a satisfactory variety of room amenities have not gone unnoticed. Your kind words about our breakfast selection also reflect our commitment to offering a pleasant dining experience. While we take note of your sentiments regarding hotel condition and service, please rest assured that our team continuously endeavors to deliver a high standard of guest satisfaction.We hope to welcome you back. Best wishes,Gregory SEE-CHIM, AFO Manager
by A verified traveler
Posted 16 Apr 2024
Nice staff, quaint bar, excellent breakfast.
Comment from Hotel Management
19 Apr 2024 by Degives Véronique, Manager, Hotel Management
Dear Paul,Thank you for such a great review.It's heartwarming to learn that our staff made a positive impact on your stay, and that you enjoyed the unique charm of our bar. We're also thrilled that the breakfast was to your satisfaction, showcasing our commitment to providing a diverse and fulfilling start to the day.We appreciate your observation regarding the hotel's condition and would like to assure you that we continuously strive to maintain our facilities to offer a comfortable experience for all our guests. Maintaining the heritage of ibis Dinant, we blend modern amenities with the timeless allure of our beloved city.Your compliments on room cleanliness are particularly gratifying, as we pride ourselves on upholding the highest standards of hygiene and comfort for our valued guests. Thank you for acknowledging the efforts of our housekeeping team.We look forward to a return visit from you in the future.Best wishes,Degives Véronique, Manager
by A verified traveler
Posted 16 Apr 2024
Very nice location. Friendly and helpful staff. Would recommend.
Comment from Hotel Management
19 Apr 2024 by Degives Véronique, Manager, Hotel Management
Dear Russell,Thank you for such a positive review.It is gratifying to hear that you enjoyed our prime location and found our staff to be friendly and helpful. Our team at ibis Dinant takes pride in making our guests' stays as pleasant as possible, and we're thrilled that you would recommend us. It's also wonderful to know that the cleanliness of your room and the overall condition of our hotel met your expectations, as we strive to maintain a high standard in every aspect of our service. We believe that our room amenities contribute significantly to the comfort and convenience of our guests, and we're pleased to see that they were to your satisfaction.It would be our pleasure to have you return on another occasion. Very best wishes,Degives Véronique, Manager
by A verified traveler from Kenilworth
Posted 21 Jan 2024
Room was very clean, tidy and spacious but quite dark. I guess it was the very low energy bulbs they use. Loved the shower. Breakfast at €17 a person was too much for us so we went to the local bakery. Free parking right outside was super.
Comment from Hotel Management
22 Jan 2024 by Cyrielle GRECK, General Manager, Hotel Management
Dear Kathryn,Thanks for taking the time to review your stay at our hotel.We appreciate your highlight of our prime location and your recognition of our high standards as well as our team's excellent service. We do our best to keep our prices competitive and feel that they reflect the quality we provide, nevertheless, we have noted your comment.It would be a pleasure to welcome you again. Best regards,Cyrielle GRECK, General Manager
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
4 Jan 2024 by Eloise Helleputte, FOM Manager, Hotel Management
Dear Leander, Thank you for this feedback concerning your recent visit.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again in the future.Kind regards,Eloise Helleputte, FOM Manager
by A verified traveler
Posted 28 Dec 2023
Would have loved if they had a coffee or tea machine in room.. there was a weird gas smell on the property, could be the heaters.
Comment from Hotel Management
31 Dec 2023 by Eloise Helleputte, FOM Manager, Hotel Management
Dear Varsha, Thank you for reviewing your stay with us.We're glad to know that you found the cleanliness and condition of our hotel to be satisfactory. Our team strives to maintain high standards and it's rewarding to see these efforts acknowledged. Regarding the absence of in-room coffee or tea machines, we understand that this can be an important amenity for some of our guests. However, we do offer a variety of hot and cold beverages available 24/7 at our bar for your convenience. Concerning the smell you mentioned, we take such reports seriously as the comfort and safety of our guests are our top priorities. Our heating systems are regularly checked and maintained; however, we will investigate this further to ensure that all is in order.It would be a pleasure to have you return. Best wishes,Eloise Helleputte, FOM Manager
by A verified traveler
Posted 20 Nov 2023
Ibis Dinant is located in a quiet area down the road from the main touristy spots. We were able to use the free parking across the street. The room was clean and comfortable with a view of the road but it was not noisy. We would stay again if ever back in Dinant!
Comment from Hotel Management
22 Nov 2023 by Cyrielle GRECK, General Manager, Hotel Management
Dear Allison, Thank you for taking the time to share your review with us.We're delighted to hear that you found tranquility in our location and that the complimentary parking was convenient for your stay. It's wonderful to know that the cleanliness and comfort of our rooms met your expectations, and that the view, despite being of the road, provided a peaceful ambiance. We're glad that our efforts to maintain a serene environment contributed to a positive experience for you.We look forward to welcoming you back on a future visit.Kind regards,Cyrielle GRECK, General Manager
by A verified traveler
Another very nice ibis hotel
Posted 21 Oct 2023 on HotelsThis is the 7th ibis location I've stayed at in about as many countries.
This place is just like all the others. There was nothing too special about this particular one.
With that being said, it was very nice, the rooms were very clean and large. The check-in staff was very nice and helpful.
The hotel is very well located along the water, even though I got in late and left early and wasn't able to experience the local surroundings very much.
The hotel was overall great for my stopover coming from Southern Belgium/Luxembourg back to the Brussels region.
Comment from Hotel Management
24 Oct 2023 by Cyrielle GRECK, General Manager, Hotel Management
Dear Joel,Thank you for your kind review.We are glad to hear that you found our rooms clean, spacious, and our staff friendly and helpful. Our location along the river is indeed a highlight, and we hope you'll have the opportunity to explore the local surroundings more during your next visit.We appreciate your loyalty to the ibis brand and are happy that our hotel met your expectations, just like the other ibis hotels you have stayed at. We continuously strive to provide a comfortable and enjoyable stay for all our guests.We all look forward to the pleasure of seeing you again in the future. Kind regards,Cyrielle GRECK, General Manager
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Eloise Helleputte Front Office Manager, Hotel Management
Dear Andrew,Thank you for this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future.Best wishes,Eloise HelleputteFront Office Manager
by A verified traveler from Nepean
Posted 28 Sep 2023 on Travelocity
Comment from Hotel Management
19 Oct 2023 by Cyrielle GRECK
General Manager, Hotel Management
Dear Anthony,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Cyrielle GRECKGeneral Manager
