Ratings based on 1,186 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
No elevator access is inconvenient with luggage and not mentioned upon booking.
Comment from Hotel Management
21 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Nicole, Thank you for your feedback. We apologize for any inconvenience you experienced regarding the lack of elevator access. We understand how important this can be, especially when traveling with luggage. We will ensure that this information is clearly stated on our booking platforms in the future to prevent any misunderstandings. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention. Please let us know if there is anything we can do to make your next stay more comfortable. Kind regards!
by A verified traveler
Posted 20 May 2024
Time to change the toilet to a hi-rise, low-flo-it's not 1970! Little things needed repair, toilet paper holder, moulding around door by tub a total mess and black mold starting. Very dark decor. Extremely noisy with teens running up and down halls, playing with ice machine. No answer at front desk to address this. Probably would not stay here again.
Comment from Hotel Management
21 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Barb, Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. We take your comments seriously and will address each of these concerns.Your feedback as it helps us improve our services and facilities. We hope you might reconsider and give us another chance in the future. Thank you again for bringing these matters to our attention. Kind regards!
by A verified traveler
Posted 19 May 2024
I enjoyed my stay at the sandman. The property was right across the big mall for some shopping and a short drive to Costco. The Hotel have a good size swimming pool unfortunately it closes by 10PM to all guests.
Comment from Hotel Management
19 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Olumuyiwa, Thank you for sharing your feedback about your recent stay at the Sandman. We're delighted to hear that you enjoyed our convenient location near the mall and Costco, as well as our spacious swimming pool.Your comments are valuable to us, and we'll consider them as we continuously work to enhance our guests' experience.We hope to welcome you back soon for another enjoyable stay!Best regards,
by A verified traveler
Posted 18 May 2024
The room smelt like a whiskey distillery and there was no hot water for my morning shower.
Comment from Hotel Management
19 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Colin, Thank you for bringing these issues to our attention. I am very sorry to hear about the unpleasant odor in your room and the lack of hot water for your morning shower. This is certainly not the experience we aim to provide our guests.Please know that we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams immediately to prevent such issues in the future. We appreciate your patience and understanding.We hope you will give us another chance to provide you with a more comfortable stay in the future.Best regards,
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Monique, Thank you for taking the time to rate your stay with us and for giving us a 4 out of 5! We're glad to hear that you had a positive experience overall.If there's anything specific you feel we could improve upon to make your next stay even better, we'd love to hear your feedback. We strive to provide the best possible service to all our guests.We look forward to welcoming you back soon!Best regards!
by A verified traveler
Posted 17 May 2024
Service wasn’t good. Asked for help and was told to wait 45 mins as they were having shortage of staff and others were busy in checkout
Comment from Hotel Management
19 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Rhythm, Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced with our service. Providing excellent service is our top priority, and I'm sorry we fell short during your stay.We understand how frustrating it must have been to wait for assistance, especially during a busy time. Please be assured that we are addressing our staffing issues to ensure this does not happen in the future.We hope you will give us another opportunity to provide you with the high standard of service we strive for.Best regards,
by A verified traveler
Posted 17 May 2024
Room smelled smokey when we arrived. Thankfully the staff were kind enough to upgrade us.
Comment from Hotel Management
19 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Madison, Thank you for sharing your feedback. I apologize for the smoky smell in your initial room and appreciate your understanding. I'm glad to hear that our staff could promptly upgrade you and that their kindness made a positive impact on your stay.We value your feedback as it helps us improve our services. We hope to welcome you back soon for an even better experience.Best regards,
by A verified traveler
Posted 15 May 2024
Great space and very comfortable
Comment from Hotel Management
19 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Ann, Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed the space and found it very comfortable.Your positive feedback means a lot to us, and we look forward to welcoming you back for another great stay soon.Best regards,
by A verified traveler
Posted 15 May 2024
We had a room on the third floor- room 333. Upon check in we were told the elevator wasn’t working so we had to pack our luggage etc up the stairs. Instead of telling us to go park in the back lot of hotel where our room was literally at the top of the stairs we were given directions for the long way down 3 long sets of hallways.
The room had a large water stain on the ceiling. Wrappers under chair cushion from who knows when.
Comment from Hotel Management
19 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Andrea, Thank you for providing feedback on your recent stay. I apologize for the inconvenience you encountered regarding the misunderstanding about the "non-functioning elevator"; actually, there's no elevator to the 3rd floor, as the clerk mentioned, and for the cleanliness issues in your room.We should have informed you about the more convenient parking option and ensured your room met our cleanliness standards. Your comments have been shared with our team to prevent such oversights in the future.I appreciate your patience and understanding. We hope you’ll give us another opportunity to provide you with a more pleasant stay.Best regards,
by A verified traveler
Posted 15 May 2024
Had the worst view in Kelowna. Bottom floor in the tower looking at an air conditioner and black roof. I paid for a suite in the tower hoping to have a drink on a deck and look at the view. Nope. Hot tub was broken as well. At least the staff were super friendly. I did not say anything about my room.
Comment from Hotel Management
19 May 2024 by Andres S ~ Sandman Kelowna, Hotel Management
Dear Norm, Thank you for taking the time to share your feedback. I'm very sorry to hear about the disappointing view from your suite and the issues with the hot tub. This is certainly not the experience we aim to provide our guests.I’m pleased to know that our staff's friendliness made a positive impression during your stay. Your feedback is important, and we'll address these concerns to improve our guest experience.Please don't hesitate to speak with us during your stay in the future, so we can make immediate adjustments to ensure your comfort and satisfaction. We hope you’ll give us another opportunity to provide you with a better experience.Best regards,
