Ratings based on 681 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
We were given room 141. I killwd a roach by the bed as soon as i walked in. Then checked behind the tables by the bed and found 3 more by the wires. Moved the fridge and found 3 more crawling on the wires. Went to the office and they gave me room 107 which was 💯 better again i pulled out the fridge, bed, anything by the walls and it was clean. The office gave me $15 off my bill. But i will probably never stay there again.
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Lynn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 30 May 2024
I couldn't go to the reservation. It was going to be my break on the way to Washington but due to work I left so late that I couldn't stop.Will be next time 👍
Comment from Hotel Management
1 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Lazaro,The staff and I at the RED ROOF INN DILLON SC appreciates your comments following your recent experience with us. We are sorry we did not get the chance to provide you with a clean, comfortable and affordable experience. Feedback from our Red Roof guest is always welcome.Thank you again for the comments. We hope to host you soon.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 May 2024
Comfortable bed, clean bathroom .
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Troy,We are delighted to hear that you found our beds comfortable and the bathrooms clean during your stay. Our team strives to provide a pleasant experience for all our guests. Should you have any further feedback or need assistance, please do not hesitate to contact us.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Kevin,We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to hosting you again in the future.
by A verified traveler
Posted 21 May 2024
Room had roaches and tv remote inoperable. Not all plugs worked and floors were sticky.
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Ronald, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Valerie,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address the issues accordingly.
by A verified traveler from Tampa
Posted 8 May 2024
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello John, We apologize for any shortcomings during your stay. Please feel free to contact us with any feedback to help us improve our services for future guests.
by A verified traveler
Posted 7 May 2024
Cleaning staff knocking on door when do not disturb sign on door handle
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Wayne,We apologize for any inconvenience caused by our cleaning staff. Our team usually respects the do not disturb signs, but we will remind them to be more vigilant in the future. Your feedback is valuable in helping us improve our services and we hope to welcome you back for a more seamless experience.
by A verified traveler
Posted 6 May 2024
Nothing unique...it was quiet and a convenient location to where i was going..it was clean enough to where i was not worried about bugs, etc..
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello MARIE,We are pleased to hear that you found our hotel location convenient and enjoyed a quiet stay. Our team takes pride in maintaining high cleanliness standards. Feedback like yours is valuable as we strive to meet our guests' expectations. If you have any further comments or suggestions, please feel free to reach out to us.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Rahana,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dillon, SC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
