Ratings based on 577 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
It was very noisy. People next door banging on
the walls, knocking on our front door, loud
music. Not a good stay, didn’t even arrive
until 9pm. Last room so we stayed.
by A verified traveler
Posted 15 Jun 2024
The rooms smelled musty😫😫
by A verified traveler from Islamorada
Posted 9 Jun 2024
The property is very well kept and clean. Staff is very friendly and nice.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Manola,We are delighted to hear that you found our property well-maintained and our staff welcoming. We always strive to provide a pleasant experience for our guests. Should you ever choose to stay with us again, please don't hesitate to reach out if there is anything we can assist you with.
by A verified traveler
Posted 4 Jun 2024
Not bad for an overnight stay up north.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Suzanne, We are glad to hear that you had a satisfactory overnight stay with us. Your comfort and convenience are important, and we appreciate your feedback. If you have any more comments or suggestions, feel free to reach out to us directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 2 Jun 2024
Our nonsmoking room smelled of smoke. We were moved next door to a room that had been spritzed with some fragrance. I woke up with bug bites on my arm and face?
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello Patricia, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 2 Jun 2024
Number one there was no bathroom light over the sink. It came on, but was SO DIM like a nightlight.
Good location, right off highway and close to South of the Border.
Pretty good breakfast but weak coffee.
No shampoo or conditioner in room.
Quiet. Good hard bed. Very nice staff!
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Tami, Thank you for sharing your detailed feedback with us. We appreciate your positive comments about our location, breakfast, bed quality, and our attentive staff. We have noted your concerns regarding the bathroom light, coffee strength, and amenities. Please feel free to reach out to our management team directly so we can address these issues properly.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Iqbal, We appreciate you choosing to stay with us. Please feel free to reach out to us directly if you have any feedback to share from your recent visit. We hope to welcome you back soon for an even better experience.
by A verified traveler from Middletown
Posted 20 Apr 2024
Run down, could be much cleaner, Nonfunctioning pool with green water
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello SHARI, We value your feedback and regret to learn of your disappointing experience. Your comments will be shared with the appropriate teams for further review and improvement. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 18 Apr 2024
Room smelled like smoke
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Mark, We apologize for any inconvenience you experienced. We value all feedback and will address this matter appropriately to ensure a pleasant experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Apr 2024
The room was okay. The sink and bathroom need updating. There is a lot of road noise and an occasional train passes by the motel. In the morning I could hear room doors slamming shut.
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Mark, We appreciate your feedback on your recent stay. It's important for us to know all aspects of our guests' experience. Should you wish to discuss your stay further, please feel free to reach out to our management team. Thank you for staying with us.
