Ratings based on 569 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Iqbal, We appreciate you choosing to stay with us. Please feel free to reach out to us directly if you have any feedback to share from your recent visit. We hope to welcome you back soon for an even better experience.
by A verified traveler from Middletown
Posted 20 Apr 2024
Run down, could be much cleaner, Nonfunctioning pool with green water
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello SHARI, We value your feedback and regret to learn of your disappointing experience. Your comments will be shared with the appropriate teams for further review and improvement. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 18 Apr 2024
Room smelled like smoke
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Mark, We apologize for any inconvenience you experienced. We value all feedback and will address this matter appropriately to ensure a pleasant experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Apr 2024
The room was okay. The sink and bathroom need updating. There is a lot of road noise and an occasional train passes by the motel. In the morning I could hear room doors slamming shut.
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Mark, We appreciate your feedback on your recent stay. It's important for us to know all aspects of our guests' experience. Should you wish to discuss your stay further, please feel free to reach out to our management team. Thank you for staying with us.
by A verified traveler
Posted 5 Apr 2024
Did not like how noisy it was. People yelling, talking loudly until 4 am. Called front desk but there was no response. Will never stay here again
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Daniel, I'm sorry to hear about your experience. Please feel free to contact our management team directly to address your concerns further.
by A verified traveler
Posted 27 Mar 2024
It was a motel, which I hadn't realized or I wouldn't have booked it. Old and worn out. Very limited choices at breakfast, and the cereal was stale.
Comment from Hotel Management
29 Mar 2024 by Manager, Hotel Management
Hello Jean, We appreciate your feedback and regret to hear about your experience. Our team will review your comments for future improvements. Guest satisfaction is our priority, and we hope you consider reaching out to management directly with any further concerns.
by A verified traveler
Posted 24 Mar 2024
Just average. Lots of activity and noise in the parking lot
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Regina, We regret to hear about the noise disturbance you experienced in our parking lot. Your feedback is valuable for our continuous improvement efforts. We recommend reaching out to management directly for any specific concerns or future assistance needed.
by A verified traveler
Posted 16 Mar 2024
Clean and Friendly
Comment from Hotel Management
17 Mar 2024 by Niel, Hotel Management
Dear Charles,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your stay. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know. Sincerely, Fenil ShahGM
by A verified traveler from Reno
Posted 12 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Manager, Hotel Management
Hello craig,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 4 Mar 2024
This Is an older property and is in need of exterior upgrades- doors and windows. It is also located in an UNSAFE AREA off the highway. A google search provided these startling details…
With a crime rate of 104 per one thousand residents, Dillon has one of the highest crime rates in America compared to all communities of all sizes - from the smallest towns to the very largest cities. Do better EXPEDIA and refund customers who don’t feel safe for VALID REASONS!! Amenities mean NOTHING when you’re worried about your personal safety and belongings!! DO BETTER
Comment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello Julio, We apologize for any concerns you may have regarding your recent stay. Guest safety is our top priority, and we encourage you to reach out to our management team directly to further discuss your experience. Your feedback is valuable to us as we continually strive to make improvements and ensure all guests have a comfortable and secure stay.
