Ratings based on 993 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
I didn't like that I went to bed at 9:00 pm and there was a party right outside my window. I let it go for awhile thinking It would stop. It did not. I called the front desk and asked them to turn the music off. They turned it down and as soon as the night manager left they turned it back up. I went out and spoke to them myself at 11:00pm and they told me where I could go. The party continued until 1:00 am right outside my window and no one did anything to stop it. I finally got to sleep around 1:30 am, and had to be up at 5:00am for work. I can understand the night employee not pushing the issue as she is an elderly lady and very nice. Someone should instruct her to call the police next time this happens. Was a horrible experience. I hope this is not a recurring problem.
by A verified traveler
Posted 21 May 2024
The views were great but convenient was the major benefit to being there
by A verified traveler
Posted 23 Apr 2024
Nice property and good location. Room was clean & comfortable. Noisy outside. Horribly understaffed- waited over 15 minutes at front desk before some showed up. Virtually nothing for “breakfast” even before 8 AM. I’d hate to see it when the Smokies high season arrives in summer and fall.
by A verified traveler
Posted 21 Apr 2024
it was good
by A verified traveler from Princeton
Posted 7 Apr 2024
Friendly staff and easy to find.
by A verified traveler
Posted 27 Mar 2024
Good price for quick overnight stay.
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 3 Mar 2024
We have stayed here multiple times and never had a problem till this time. We was told before deciding to stay there that the pool would be a warm 80 degrees it was freezing cold! The lady at the desk Saturday morning tried to fix it told us to give it till later on and it would be warm. It wasn't and the next lady was rude and snobby. Our room had a nail sticking up in the floor. The outside smelled like gas and when we left the whole top floor smelled like a sewer. These are not horrible things but compared to what it has been it was bad.
by A verified traveler
Clean, quiet and great price
Posted 27 Feb 2024 on HotelsThe staff was very kind and helpful! My grandmother is in a nursing home nearby and in bad shape, plus I have 2 toddlers. The staff really accommodated me. The hotel is under a lot of construction currently, but the noise stopped around 6pm - which I was thankful for. My only complaint was it seems they need some more staff up there to give some of the other employees a break
by A verified traveler
Posted 25 Feb 2024 on Hotels
