Ratings based on 41 Verified Reviews
3.1 Room cleanliness
3.1 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2022
Had a very pleasant stay, mix up with payment was soon sorted,
Only problem we found was that food was always cold, also cold plates didn’t help.
by A verified traveler
Not for tourists
Posted 23 Sep 2020 on HotelsThis hotel is not 5 star atall was only ok for locals food not nice atall messy food left everywhere uncomfortable beds i left after 3 night's and moved to a proper hotel Aquasis De Luxe Resort & Spa that's 5 star
Comment from Hotel Management
23 Sep 2020 by Sales Department, Hotel Management
Dear Guest, we are a budget 5 star hotel as you may realise the price difference between Aquasis hotel and us so you should arrange the expectations due to hotel costs not star rating because of star does not determine you service, it is for technical issues all over the world. Sorry for you experience.
by A verified traveler
Posted 1 Oct 2019
by A verified traveler
Posted 30 Sep 2019 on Hotels
by A verified traveler
One of the worst hotel
Posted 23 Sep 2019 on HotelsDon't waste your money for this 1-2 stars hotel. I wrote so long review, but the site said some error. If you eat meat and like a grill, you should wait for about 20 min, because they start preparing it when they open the doors for the lunch and dinner. The breakfast was the same for 5 days. The lunch is also the same. I went to the market and buy watermelon and grapes, because in the season of them, they are missed in the menu in this hotel. If you think you will eat gusleme, kunefe or some other Turkish dishes, you have to go to the city and buy it. If you drink espresso coffee, so it is almost mission impossible for this city, not only for this hotel. You will drink only instant coffee. The 2 good things in this hotel are beds and airayn. I read so many reviews before chossing this hotel, but we don't think it will be the worst hotel which we have ever seen and been there. I though, OK it is not 5 stars, but maybe it is 4 or 3 stars, but the hotel is between 1 or 2 stars.
by A verified traveler
Posted 6 Jul 2019
Beautiful swimming pool, friendly staff however the food and drink is letting the hotel down. Food is prepared hours before it is served so is left to go cold. The buffet dining food has a lot of flys on it and is of poor quality, lacking variety. Pool snacks are the same everyday (cold burger and chips or cold chicken). The alcohol is not very good either. There is a barbecue area however when trying the chicken kabab it had been sliced and again left too go cold. Breakfast was probably one of the worst meals. Everything is repetitive from the beginning to the end of the day, food, drink, music and entertainment. The bar opened at 10am and closes at 11pm. Buffet meals are served at specific times. Pool side snacks start at 12:30pm however I was 5 minutes early and asked for chips as I could see the were readily prepared and ready to serve however staff refused to serve me at is was 12:25pm I explained that it was going cold so the management said he would get me a microwave to heat up the fries rather than serve before 12:30pm which I found to be strange as they had to arrange for staff to carry a microwave down to the pool area rather than just had me the food when it was hot. I did have a nice relaxing time here but I would not recommend it stay here again.
Comment from Hotel Management
29 Aug 2019 by guest relation, Hotel Management
Thank you very much for your feedback. We will certainly concern with the issues.
by A verified traveler
Posted 23 Jun 2019
after your evening dinner there was no limited space to have a sit down have a drink
by A verified traveler
Posted 15 Jun 2019 on Hotels
by A verified traveler from Chester
Posted 14 May 2019
Arrived at this hotel waited half an hour to check in, got to the room which was dull and smelt old and of smoke, was shown a further two rooms which where just awful with a strong smell of smoke. I had to check out straight away and book another hotel it was so bad. There were other guests complaining too. I would never set foot in there again.
Comment from Hotel Management
16 May 2019 by GUEST RELATION, Hotel Management
Dear Guests,
We would like to asorry about your inconvenience.Actually smoking in the room is forbidden for all guests but as you may also understand some guests are still trying to do it.Due to your dissatisfaction, we did not charge you any penalty about cancellation even though hotel has a right to do it. Accept our apolıgies for your dissatisfaction and hope to have a chance to welcome you again to provide you a better stay
by A verified traveler from London
Poor condition hotel
Posted 16 Oct 2017Really wasn't impressed by this hotel, the food was terrible, really cold and full of flies everywhere. Our room was small with a small double bed and the bathroom was so old and tired - the shower was a dribble and mould and black all between the tiles. One evening tried to get some water and was told it was not available, went to the bar, reception and the restaurant and they had either run out or wouldn't give us a bottle - ended up having to buy it. Crazy when the alcohol is free but water isn't!!!! We left after 3 days even though we had a 12 day booking, really couldn't stay there - and I'm not particularly fussy!!!
Comment from Hotel Management
5 Dec 2017 by guest relations, Hotel Management
Dear Guest,
We are very sorry about your experiences. All issues will be reported to related departments and hotel management.
Hope you accept our aologies and to have another chance from you to provide you better stay.
