Ratings based on 993 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
This is a huge facility and the maintenance crew is behind on tasks. The light on the landing of the second floor stairs near Door #7 was out the entire time we were there. Our room #2013 did not have a safety bar to hang on to while stepping in and out of the shower. NO BAR at all in the shower. Very dangerous.
by A verified traveler
Posted 13 Jun 2024
The bathroom was dirty, blood in bathtub, and the breakfast was very lame. Not impressed at all with breakfast. 😕
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Russell, We regret to learn of the discrepancies you encountered during your stay. Your feedback is valuable, and we encourage guests to reach out directly to our management team to address any concerns. We appreciate your comments and will use them to enhance the guest experience.
by A verified traveler
Posted 12 Jun 2024
Quick stop in for the night on a cross country move. Lots of parking and well lit. Continental breakfast was quite lacking in comparison to other properties stays. Shower water pressure was amazing and pillows were super comfy. Was advised upon checking in that my credit card was declined, not true, staff was not running properly according to visa. Overall good bed for an overnight stop on a road trip.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Jennifer,We appreciate your detailed feedback about your recent stay. It's great to hear you found our parking convenient and well-lit. We're pleased the shower pressure and pillows met your expectations. Your comments regarding the breakfast and the credit card issue are duly noted for our continued improvement. We hope you consider us for future overnight stays.
by A verified traveler
Posted 6 Jun 2024
Staff was nice
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello PATRICK,We appreciate your kind words about our staff. Your feedback helps us ensure all guests have a great experience with us. If you have any further comments or concerns, please don't hesitate to reach out to our management team. Thank you once again for choosing to stay with us.
by A verified traveler
Posted 6 Jun 2024
This place is well past its prime. Breakfast was non existent, the food was even nasty to look at that they had out.
Got one room and there was black hair all over the sheets. Lady up front said sometimes the cleaning people don’t change the sheets if they think someone has not slept in the bed. LOL!! Well they missed this one.
She gave me another room, which was nice but, that room did smell horrible. Refrigerator did not work well. Tile in the bathroom was coming off the the floor.
I will not be staying here again. You get what you pay for.
Would not even let me check in an hour early.
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello James Thomas,We're sorry to hear about your experience. We appreciate your feedback, which helps us improve our services for future visits. It's important to us that all guests have a comfortable stay. We encourage guests to reach out to management directly for further assistance. Thank you for sharing your concerns with us, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 5 Jun 2024
Our room seemed old and carpet needed updated
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello PATRICK,We appreciate your feedback on the room condition and will pass this along to our management for further review. We strive to provide a comfortable stay for all our guests and hope to welcome you back to experience any improvements made.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Mandy,We are overjoyed to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 27 May 2024
This property was ok for the amount that we spent with Expedia. But I would never use Expedia again because the rooms were not refundable after booking. We had reserved two nights and we only stayed one night. My father in laws room was dirty and things were left in the microwave, his bathroom was dirty. The hotel itself smelled old in some areas. The breakfast was bad. I do not recommend their free breakfast. We did not want to stay the second night so we left and we lost our money of $121.44 for each room. There were definitely better hotels in the same area that were much better.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Pamela, We're sorry to hear that your experience did not meet your expectations. Guest feedback is important to us, and we'll share your comments with our team for further review. We value all guest comments as they help us improve our services for future visitors. We recommend contacting Expedia for any booking-related inquiries. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 26 May 2024
The side doors of the hotel didn’t lock-anyone could enter the hotel.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Stephanie,We are grateful for your feedback regarding the side doors and will address this matter with the utmost urgency. Your safety and security are our top priorities, and we are committed to ensuring all necessary measures are in place to maintain a secure environment for our guests. Please know that your concerns will be shared with the appropriate team members for immediate action.
by A verified traveler from Shelby
Posted 24 May 2024
Big and beautiful
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Catherine,We're pleased to hear you found our hotel to be spacious and visually appealing. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts with us!
