Ratings based on 38 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Overall positive experience with the cleanliness and size of the room. However the room is not nicely sound proofed. I could hear people laughing loudly next room and doors banging late nights/ early mornings. Asked for earplugs but hotels don’t provide. Not recommend any light sleepers to stay.
Comment from Hotel Management
4 May 2024 by Guest Services Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a positive experience with the cleanliness and size of our rooms. However, we sincerely apologize for the noise disturbances you encountered during your stay. We understand how important a quiet environment is and will look into ways to improve our soundproofing. We regret any inconvenience caused and appreciate your suggestion about providing earplugs as a possible solution. We hope to have another opportunity to welcome you back and provide a more peaceful experience.
by A verified traveler
Posted 2 May 2024
Having been there for sightseeing in Singapore, it was really nice that it was close to the MRT
Comment from Hotel Management
4 May 2024 by Guest Services Manager, Hotel Management
Dear Valued Guest,Thank you for your review! We are delighted to hear that our proximity to the MRT enhanced your sightseeing experience in Singapore. It is great to know that our location contributed positively to your stay. We look forward to welcoming you back on your next trip!
by A verified traveler from Toronto
Posted 18 Mar 2024
We had an especially brutal flight in from our previous destination that arrived at 1am. When we finally arrived at the hotel, the staff were very friendly and welcoming. They were kind enough to upgrade us to a larger room, which was a much appreciated way to start our stay.
The room itself was very spacious, clean, and stylish. The bathroom was HUGE with giant floor to ceiling windows that I only hope are fully tinted for privacy lol. The included minibar was also a nice touch, with drinks/snacks replenished daily. The bed was large with a firm and comfy mattress and great pillows.
The location is fantastic, only a 5-10 min walk to Dhoby Ghaut station, and a similar walk to all the shops of Orchard Road. While located on a main road, our room was still quiet and the street noise was never an issue.
Comment from Hotel Management
20 Mar 2024 by Guest Services Manager, Hotel Management
Dear Valued Guest, thank you for taking the time to share your detailed review! We are delighted to hear that you had a positive experience with our friendly and welcoming staff, and that the complimentary room upgrade enhanced your stay. It's great to know that you found the room spacious, clean, and stylish, and that you enjoyed the large bathroom and well-stocked minibar. We are also pleased to hear that the bed provided a comfortable night's sleep and that you appreciated our convenient location near Dhoby Ghaut station and Orchard Road. We strive to ensure our guests have a pleasant and memorable stay, and your feedback is a testament to our efforts. We look forward to welcoming you back for another enjoyable visit. Thank you for choosing our hotel!
by A verified traveler
Posted 6 Mar 2024
Great support from housekeeping
Comment from Hotel Management
9 Mar 2024 by Guest Services Manager, Hotel Management
Dear Valued Guest,Thank you for your kind words! We are pleased to hear that you received great support from our housekeeping team. We will be sure to pass along your compliments to them. We hope to welcome you back soon for another pleasant stay.
by A verified traveler
Posted 28 Jan 2024
Great service, offered us a complimentary upgrade. Room was clean, comfortable. No complaints whatsoever.
Comment from Hotel Management
30 Jan 2024 by Guest Services Manager, Hotel Management
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you were pleased with the complimentary upgrade and found our service to be great. It is wonderful to know that your room was clean and comfortable, meeting your expectations. We are committed to providing exceptional service and a memorable stay for all our guests, and it is rewarding to hear that we achieved this for you. We look forward to the opportunity to welcome you back for another pleasant experience in the future.
by A verified traveler
Posted 25 Jan 2024
power outage every night
Comment from Hotel Management
30 Jan 2024 by Guest Services Manager, Hotel Management
Dear Valued Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the power outages during your stay. Please be assured that this is not the standard we aim to uphold, and we understand how disruptive this must have been, especially at night. We are actively working to address and resolve this issue as swiftly as possible to prevent future occurrences. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future.
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Guest Service Manager, Hotel Management
Dear Zenaida, Thank you so much for your perfect rating! We're absolutely delighted that your experience with us was so positive. It's our top priority to ensure our guests have an enjoyable and comfortable stay. We look forward to welcoming you back again soon for another wonderful experience!
by A verified traveler
Posted 30 Nov 2023
Location was excellent & close to public transport & to dining as well as shopping. Only downside is the bathroom sink is not well designed and water went everywhere each time we used it.
Comment from Hotel Management
6 Jan 2024 by Guest Service Manager, Hotel Management
Dear Margaret,Thank you for your positive remarks on our excellent location and proximity to public transport, dining, and shopping options. We apologize for the inconvenience caused by the bathroom sink design. Your feedback is important to us, and we will look into addressing this issue to ensure a more comfortable experience for our guests. We hope to welcome you back soon and provide an even better stay.
by A verified traveler
Posted 18 Nov 2023
I was excited to try this Citadines location in Singapore. The location was great and the pool was nice, otherwise meh. Facing directly into another hotel's room window. Room was tiny. "Free" mini bar was two salty snacks I couldn't eat because of allergens and diet pop. Nothing special. Lots of water provided. In three days they didn't replenish my tea selection.
It was a clean room and the bed was very comfortable. Location is by a mrt station and a nice mall with a grocery store. I know I could have had more space for a similar price. I'm not sure I would stay again. Thank goodness I wasn't with my husband it would have been very tight.
Comment from Hotel Management
6 Jan 2024 by Guest Service Manager, Hotel Management
Dear Jana,Thank you for sharing your experience. We are glad you enjoyed the pool and our central location near the MRT station and shopping mall. Your feedback on the tea replenishment has been noted for improvement. We understand your concerns about space and hope to better accommodate your needs in the future. Your comfort is our priority, and we'd love another opportunity to impress you.
by A verified traveler
Posted 27 Oct 2023
amenities
