Ratings based on 87 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Awesome location and awesome hospitality by highly courteous staff at every point !!! Thoroughly enjoyed my 3 night stay
Comment from Hotel Management
15 May 2024 by General Manager , Hotel Management
Dear Sir, Namaste !! We're blown away by your positive words! It's fantastic to hear that you had such an enjoyable 3-night stay with us and appreciated our fabulous location and top-notch hospitality. Our team always strives to provide the highest level of service, and they will be absolutely thrilled to hear your encouraging feedback. We are eager to welcome you back for another memorable experience. Your satisfaction truly makes all of our efforts worthwhile. Regards,Arun VermaGeneral Manager
by A verified traveler
Posted 13 May 2024
Disappointment from itc group !!! No services provided !! At least not worth the money and not upto standard
Comment from Hotel Management
14 May 2024 by General Manager , Hotel Management
Dear Ms. karishma, Namaste !! We're deeply sorry to hear about your disappointing experience. It's definitely not the kind of impression we want to leave to any of our guests. It's apparent that we have made a number of mistakes and did not manage to deliver the level of service you deserve. We have noted your feedback with grave concern and assure you that necessary corrections will be taken in those areas identified for improvements. The satisfaction of our guests remains a priority and we're sorry we missed this opportunity to serve you better. Please allow us another chance to serve you and turn this experience into a more positive one, you certainly deserve nothing less. Regards,Arun VermaGeneral Manager
by A verified traveler
Posted 22 Apr 2024
We have booked this hotel for 2 nights for delux room but we haven't got the proper view post checking with reception they said all rooms of full of proper view. Also their toilet flush was not working properly. Have asked to repair it but problem was not solved. We have requested to change the room. Hotel staff has shown us othem room on same floor. The toilet flush problem was same in that room also. So they have shown room on newly renovated rooms on ground floor. Room was nice and specious and there is no issue in flush tank here. Another concern here there is no direct lift to reception or restaurant. The food is ok there are no verities in breakfast. Also there was some smell is coming from jungle area so we have to close the balcony glass. The hotel staff was very cooperative. Overall experience is ok but not that much good since we have paid 20k paid for 2 nights.
Comment from Hotel Management
13 May 2024 by General Manager , Hotel Management
Dear Sir, Namaste !! We appreciate your honest feedback. We regret that your experience did not meet your expectations, and the issues you faced during your stay are certainly not reflective of our service standards. We strive to provide our guests with a comfortable and enjoyable stay. It was unfortunate to hear about the problem with the views and the toilet flush. Please know that we are taking your concerns seriously and are currently addressing the issues you brought to our attention. On a brighter note, we're glad to hear that you found the newly renovated room on the ground floor to your liking. Your feedback about the absence of a direct lift to the restaurant or reception area is duly noted. We'll certainly revisit our facility planning to enhance overall guest experiences in the future. Regarding the variety in breakfast, your opinion has been conveyed to the kitchen team to increase the range of options provided. We're glad the staff was able to cooperate and assist you. We deeply value your feedback and will take every step possible to elevate your experience during your next visit. It's our top priority to ensure our guests get the most out of their investment. We hope to have another opportunity to serve you better. Regards,Arun VermaGeneral Manager
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
18 Mar 2024 by General Manager, Hotel Management
Dear Ms. Poorvi, Namaste !! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Arun VermaGeneral Manager
by A verified traveler
Posted 10 Jan 2024
Good place to stay
Comment from Hotel Management
16 Jan 2024 by General Manager, Hotel Management
Dear Sir, Namaste !! We're delighted to hear that our establishment met your expectations and you enjoyed your stay with us. Our team is consistently dedicated to providing comfortable and hassle-free experiences for our valued guests. We want this place to feel like your home away from home. We hope to welcome you back in the near future for another satisfying experience. Your feedback is appreciated and it helps us to strive for continuous improvement. Regards,Arun VermaGeneral Manager
by A verified traveler
Posted 2 Oct 2023
Good service and nice location
Not in mc leodganj so traveling to the main tourist areas can be a hassle
Comment from Hotel Management
5 Mar 2024 by General Manager, Hotel Management
Dear Ma'am, Namaste !! Thank you for taking the time to share your experience with us. We're thrilled to hear you enjoyed both our service and location. As we always strive to provide the finest hospitality for our guests, your positive words about our service are much appreciated. We understand your concerns about the distance between our hotel and the main tourist areas in McLeod Ganj. The location was chosen with the aim of providing a tranquil and serene environment away from the bustling city noise, just as much as the convenience of being within reach of the local sights. Your feedback is crucial to us. It helps us to align our services more closely with the needs and expectations of our guests. We look forward to welcoming you back and assure you of an even better experience on your next visit. Once again, thank you for your kind words and constructive feedback. We appreciate your understanding and patience as we strive to make your stay nothing less than memorable. Regards,Arun VermaGeneral Manager
by A verified traveler
Posted 6 Dec 2022
Everything wsa ok
Comment from Hotel Management
7 Dec 2022 by Anil, Hotel Management
Thanks for kind words
by A verified traveler
Posted 21 Sep 2022 on Hotels
Amazing restaurant service!!! Very good staff in housekeeping and reception, helped us in every aspect! Thank you
Comment from Hotel Management
1 Oct 2022 by Anil, Hotel Management
Thanks for your kind words kindly do visit again soon
by A verified traveler
Posted 8 Jul 2022 on Hotels
Service at the hotel was excellent. Signage for guests driving in could be more visible. A breakfast only fare option would be great. Overall a very pleasant stay
Comment from Hotel Management
1 Aug 2022 by Anil Chandel, Hotel Management
Thanks for kind words kindly do visit again soon.
by A verified traveler
Posted 26 Apr 2022
Comment from Hotel Management
7 Dec 2022 by Anil, Hotel Management
Noted
