Ratings based on 52 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Don’t pass up this hotel. Heart it!
Posted 20 Aug 2023 on HotelsNothing short of amazing. The hotel staff is top notch and treated me like a king at every encounter. The Bistro has great food, the fitness centre was well stocked, and the pool was great. A stark difference from a large chain hotel. Pass on Sheraton, Hilton or others and stay here.
Comment from Hotel Management
20 Aug 2023 by Mahabub Hossen, Deputy Manager , Hotel Management
Dear Mr. Leonard,We are incredibly grateful that you took the time out to leave us such an amazing review – we are all delighted to know you enjoyed your stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I will personally ensure that your kind words are passed on the people who played an important role in making your time with us a such a positive one.Thank you for giving us the opportunity to serve you, it will be a pleasure to serve you again at Platinum Grand. We look forward to your next visit.
by A verified traveler
Posted 5 Apr 2023
Good location. Convenient to travel.
Comment from Hotel Management
6 Apr 2023 by Md. Mahabub Hossen, Hotel Management
Dear Oswald,Greetings from Platinum Hotels. Thank you so much for your kind words, valuable feedback and gracious support — all of which are very much appreciated! We hope to see you very soon with us, it will be a pleasure to host you again at Platinum Grand.
by A verified traveler from Kashiwashi
Posted 10 Dec 2022
It's a great hotel. The staff is nice, restaurant is good. Especially, the top roof bar is great! I will stay there again.
Comment from Hotel Management
17 Dec 2022 by Md. Mahabub Hossen, Deputy Manager, Hotel Management
Dear ShigeyukiThank you for giving us a shot, and even more for leaving us this wonderful review and recommendation. Your kind words, valuable feedback and gracious support are very much appreciated! We hope to see you very soon with us, it will be a pleasure to host you again at Platinum Grand.
by A verified traveler
Posted 23 Sep 2022 on Hotels
I booked Suite Room as shown at the time of booking but reaching hotel we were informed that never had any Suite Room in the hotel so cannot provide. Further I had booked my room for 3 Adults but since could not provide any Suite Room, they charged me USD20.00 per night for extra person. I think that the fault here is from Hotels.com since they have wrongly informed the category on their website.
Comment from Hotel Management
20 Nov 2022 by Md. Mahabub Hossen, Deputy Manager, Hotel Management
Dear SirWe are deeply saddened to hear about your negative experience with us. As you mentioned correctly "the fault here is from Hotels.com since they have wrongly informed the category on their website". The 20 dollars charge for extra person you mentioned - we did not charge you for that sir. We again apologies for any inconvenience you faced and wish you give us another opportunity to serve you.
by A verified traveler
Posted 1 Jun 2022 on Hotels
it was pleasure staying in this hotel.recommended
Comment from Hotel Management
19 Jun 2022 by Md. Mahabub Hossen, Deputy Manager, Hotel Management
Dear Avanish,
We deeply appreciate your kind words, valuable feedback, and gracious support.
On behalf of the Platinum management and the entire organization, thank you for your support and patronage. Always a pleasure to serve you.
by A verified traveler
Posted 25 Aug 2021 on Hotels
Comment from Hotel Management
25 Aug 2021 by Md. Mahabub Hossen, Hotel Management
Dear Mr. Imran,
Thank You for giving us a shot, and even more for leaving us this wonderful review of your time with us at Platinum Grand. It is so rewarding to know you had a great experience with us.
Thank you again for supporting our efforts and endorsing Platinum Grand. We look forward to your next visit. See you soon.
by A verified traveler
Posted 25 Aug 2021 on Hotels
Comment from Hotel Management
25 Aug 2021 by Md. Mahabub Hossen, Hotel Management
Dear Mr. Imran,
Thank You for giving us a shot, and even more for leaving us this wonderful review of your time with us at Platinum Grand. It is so rewarding to know you had a great experience with us.
Thank you again for supporting our efforts and endorsing Platinum Grand. We look forward to your next visit. See you soon.
by A verified traveler
Posted 21 Aug 2021 on Hotels
Comment from Hotel Management
18 Sep 2021 by Md. Mahabub Hossen, Hotel Management
Dear Mr. Masud,
Thank you so much for your kind words – we are all delighted that enjoyed your say with us. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well.
Thank you again for supporting our efforts and endorsing Platinum Grand. We look forward to your next visit. See you soon.
by A verified traveler
Nice place
Posted 12 Aug 2021 on HotelsOverall good 😊
Comment from Hotel Management
18 Aug 2021 by Md. Mahabub Hossen, Hotel Management
Thank You for giving us a shot, and even more for leaving us this wonderful review of your time with us at Platinum Grand. It is so rewarding to know you had a great experience with us.
I will share your review with the entire staff, especially to those members who played an important role in making your time with us enjoyable, it’s only when we receive such positive feedback, do we rest knowing that we have done our jobs well.
Thank you again Sir for supporting our efforts and endorsing Platinum Grand. We are also looking forward to having you as our guest. See you soon.
by A verified traveler
Posted 29 Feb 2020
Everything was good just that the bed sheets were not clean enough. I think they don't change the linen that covers the mattress every time a customer leaves.
Comment from Hotel Management
29 Feb 2020 by Platinum Hotel's Management, Hotel Management
Dear Valuable Guest,
Please accept my apologies on behalf of the Platinum management team for not responding sooner. I would like to apologize for the substandard treatment that you received. The people responsible did not meet our high standards or those that our customers are rightly have become accustomed to.
As you may have noticed from other reviewers, we receive many excellent comments on our services so I hope that I can convince you to change your mind about another visit to our property and give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel!
Hopefully until a next time.
