Ratings based on 56 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2024
Excellent place.
Highly recommend
by A verified traveler from san ramon
Posted 29 Feb 2024
Our stay at this hotel was very relaxing with amazing views,
by A verified traveler from Saint Augustine
Posted 9 Feb 2024
by A verified traveler
Posted 26 Oct 2023
Lovely hotel with beautiful views. Very nice buffet
by A verified traveler
Posted 14 Aug 2023
The experience was very pathetic. This property doesn't deserve to be a 5 star.
1. There's no-one at front desk during night to take your query/issue.
2. The food was tasteless and overpriced.
3. The showers were not working properly and no-one addressed it. You need to ask for dental kits and body lotions which should be provided by default.
4. The bar was not functional and they didn't inform about it earlier.
5. For any service at dining, you need to ask 3-4 times.
6. The games room is not at all maintained.
The staff has only 1 solution for all your problems "We are sorry sir/ma'am". Overall, it deserves even less than 1 star rating.
NOT AT ALL RECOMMENDED
by A verified traveler
Posted 11 Jul 2023
by A verified traveler
Posted 9 Jun 2023 on Hotels
Well maintained resort with friendly, polite and courteous staff. From check-in to check-out, had an amazing experience. The valley view from the room was spectacular and the resorts green space was very well maintained.
Front desk staff greets you, escorts you to the room and politely shows the amenities in the room. Food at the buffet breakfast and dinner was delicious with a wide variety of Indian and continental dishes. The restaurant manager AkhiI and his staff provided excellent service. I also used the spa for a three day massage therapy. The massage therapist was very good and I felt rejuvenated after the session. Overall an excellent stay and will stay at this resort again.
by A verified traveler
Posted 9 May 2023
The property is very tired. Despite only being 6 years old (so we were told) it looks more like a few decades old from the state of it - bubbling paint on walls, chips and cracks and just a bit dirty everywhere with old looking furniture and decor and a musty smell throughout. We stayed at the Fragrant Nature in Kochi and loved it. That’s why we chose to stay here in Munnar but it just hasn’t been looked after as well. All fixable though with a bit of love from hotel management. On the positive side the views were amazing and the walking activities were great with a knowledgeable guide. The food was good but not great for Kerala food (the bar is high though!) and the staff were very attentive - although being woken up both mornings by them calling our room to see if we were joining an activity or headed to breakfast was far from ideal.
by A verified traveler from Garden City Park
Posted 8 Feb 2023
Excellent property, beautiful scenery, and wonderful staff.
by A verified traveler
Posted 14 Jan 2023
Great experience. Amazing view. All staff very good
