Ratings based on 321 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I was charged by Expedia for the room. I did a pre check in and gave them my credit card. The motel charged me 3 more times. One was reversed the next morning. One was reversed 5 days later. I still have one extra charge. The motel said I have to have my credit card company fix it.
Comment from Hotel Management
16 Jun 2024 by Caleb, Hotel Management
Dear Laurie ,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations.I will take a look at this right now, and will correct the extra charge. Our apologizes.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Caleb, Hotel Management
Dear Denise, We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 2 Jun 2024
nice place
Comment from Hotel Management
2 Jun 2024 by Caleb, Hotel Management
Dear Myles, we are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 2 Jun 2024
Staff placed us in wrong room which was not ready, no towels, shampoos etc
Comment from Hotel Management
2 Jun 2024 by Caleb, Hotel Management
Dear Zaklina, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.
by A verified traveler
Posted 2 Jun 2024
Very clean, comfortable and quiet in my room! Nice early morning breakfast also! Very good value and will stay in the future!
Comment from Hotel Management
2 Jun 2024 by Caleb, Hotel Management
Dear Barbara, we are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 1 Jun 2024
Mo USB charging ports, hot tub was down, and very weak coffee. A clean place to stay but room for improvement.
Comment from Hotel Management
3 Jun 2024 by jesse, Hotel Management
Dear BC,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.
by A verified traveler
Posted 1 Jun 2024
Great property
Comment from Hotel Management
2 Jun 2024 by Caleb, Hotel Management
Dear Trevor, we are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 27 May 2024
Quiet. Very comfortable beds.
Went to laundry to request a few clean towels
Employee stated extremely busy but was sitting down and scrolling on phone. Bin full of towels to be folded. I requested 2-3 wash clothes and 2 hand towels. Ended up with 1 wash and 2 hand. No other wash clothes available.
We would stay there again
Comment from Hotel Management
27 May 2024 by Caleb, Hotel Management
Dear Jerry,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by jesse, Hotel Management
Dear Jeff,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 24 May 2024
It would be nice if the breakfast they served wasn’t out of processed food.
Comment from Hotel Management
25 May 2024 by jesse, Hotel Management
Dear Lou,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
