Ratings based on 311 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
It would be nice if the breakfast they served wasn’t out of processed food.
Comment from Hotel Management
25 May 2024 by jesse, Hotel Management
Dear Lou,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 19 May 2024
One of the reasons we booked was the pool and especially the hot tub. The hot tub was ice cold. A sharp nail on the hand rail was exposed and an outlet cover was missing in our room. We had to ask the front desk to turn the swimming pool lights on. Very uninviting. She said I don't know about everything
Comment from Hotel Management
20 May 2024 by jesse, Hotel Management
Dear James,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.
by A verified traveler
Posted 16 May 2024
Staff wasn't very friendly upon checkin. There was still a drink in the room fridge, couple stains on the carpet. Pool area needs to be cleaned, towels most of them looked like they have seen better days.
Breakfast on the first morning the eggs were dried out
Comment from Hotel Management
17 May 2024 by Caleb, Hotel Management
Hi Derek, and thank you for your feedback. I apologize for the experience you had at our property. Rest assured we will be looking into the issues you described and will resolve all of the inconsistencies. In the mean time, please let us know if there is any thing else we can do to ensure your next stay with us is exceptional. Have a wonderful weekend!
by A verified traveler
Posted 11 May 2024
That was the poorest excuse for an edible breakfast that I have seen yet in my 63 years
Comment from Hotel Management
12 May 2024 by Caleb, Hotel Management
Hi Kevin, and thank you for your feedback. I apologize for the experience you had at our property. Rest assured we will be looking into the issues you described and will resolve all of the inconsistencies. In the mean time, please let us know if there is any thing else we can do to ensure your next stay with us is exceptional. Have a wonderful weekend!
by A verified traveler
Posted 9 May 2024
No electronics worked, A/C was not working, TV wouldn't work. Outlets not working, tube had broken controls
Comment from Hotel Management
10 May 2024 by Management, Hotel Management
Hi Joseph, and thank you for your feedback. I apologize for the experience you had at our property. Rest assured we will be looking into the issues you described and will resolve all of the inconsistencies. In the mean time, please let us know if there is any thing else we can do to ensure your next stay with us is exceptional. Have a wonderful weekend!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by jesse, Hotel Management
Dear Wallace,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 10 Apr 2024
The bathroom was especially dirty!!! No toilet paper. None! I was not at all pleased. 😢
I would not ask for a refund. But I’d appreciate a voucher or a certificate for the next complimentary visit. Please? Thank you.
Comment from Hotel Management
11 Apr 2024 by jesse, Hotel Management
Dear Jennifer,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.
by A verified traveler
Posted 7 Apr 2024
Not sure that anything was unique. Room was clean as was the building. The hot tub was closed. Not sure if this is an unusual situation or the normal. So often now I choose a hotel for having a hot tub or other amenity which is no longer in use.
Comment from Hotel Management
8 Apr 2024 by jesse, Hotel Management
Dear Kenneth,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
by A verified traveler
Posted 4 Apr 2024
We enjoyed our jetted tub suite!! We also loved having the fireplace!! The pool and hot tub area had a few wild kids though that were pretty loud. So we enjoyed our jetted tub in our suite!!
Comment from Hotel Management
4 Apr 2024 by Caleb Braun, Hotel Management
Thank you for letting us know you enjoyed your stay Rachel! We look forward to seeing you next time you are in the area!
by A verified traveler
Posted 31 Mar 2024
The main issue upon check in was that an employee didn’t think of the consequences of closing the pool & sauna. After my initial review, the pool & sauna did open but the pool was chilly. Still no hot tub.
Comment from Hotel Management
1 Apr 2024 by Caleb Braun, Hotel Management
Hi Debbie, thanks for letting us know your concerns. We are working on this issue and getting it resolved as soon as we can. Thank you!
