Ratings based on 333 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
The staff was wonderful, the breakfast had more options than most, and the hotel was well maintained and quiet. I would definitely recommend it.
Comment from Hotel Management
16 Sep 2024 by Customer Service, Hotel Management
Kendall, thank you for staying with us at the Residence Inn Detroit Novi. We're delighted you loved your experience, appreciated the breakfast variety, and enjoyed the peaceful atmosphere. Our team members strive to provide exceptional service, and it's great to know they made your stay memorable. We're looking forward to welcoming you back.
by A verified traveler
Posted 2 Aug 2024
Very friendly and helpful. Clean and spacious rooms.
Comment from Hotel Management
3 Aug 2024 by Customer Service, Hotel Management
Thank you for the great rating, William!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Residence Inn Detroit Novi! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A verified traveler
Posted 7 Jul 2024
Room was great and hotel was kept very well. The only issue was the pool was too cold for swimming. Our kids didn’t even want to get into the water because of how cold the water was. Other than that, everything else about this property was excellent.
Comment from Hotel Management
8 Jul 2024 by Customer Service, Hotel Management
Josiah, thank you for your positive feedback about Residence Inn Detroit Novi. We're glad to hear you enjoyed the room and overall condition of the hotel. We're sorry to hear that the pool temperature wasn’t to your liking. Your comments are appreciated, and we'll certainly take them into account. We're looking forward to welcoming your family back for another stay.
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Customer Service, Hotel Management
Helen, thank you for staying with us at Residence Inn Detroit Novi. Your positive rating means a lot to our team. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Rachael, thank you for your excellent rating. The team at Residence Inn Detroit Novi is delighted that you had a pleasant stay. We hope to welcome you back soon!
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
We appreciate the feedback, Kevin.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 6 Jun 2024
Everything was lovely! Clean, lots of room, great location to lots of food. Staff was super nice and friendly! Free breakfast. My air conditioner didn’t work so they moved me quick to another room. Thank you, will def come back!
Comment from Hotel Management
7 Jun 2024 by Customer Service, Hotel Management
Sriphayvanh, thank you for the feedback! It's wonderful to hear that you enjoyed your stay at the Residence Inn Detroit Novi. We're glad you appreciated the spacious and clean accommodations, as well as the convenient location. The team takes pride in being friendly and helpful. It's great to know they resolved your room issue promptly. We're excited to welcome you back on your next visit!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Customer Service, Hotel Management
James, thank you for your positive feedback for the Residence Inn Detroit Novi. We're thrilled you had a great experience. We look forward to welcoming you back soon!
by A verified traveler from Lady Lake
Posted 3 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Customer Service, Hotel Management
Thank you for the 4-star rating, Melinda!We are delighted to see that you had a wonderful time at Residence Inn Detroit Novi. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
by A verified traveler
Posted 31 May 2024
I love the fire pit and the convenience of the stove top !!
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
London, thank you for sharing your enthusiasm! The team at Residence Inn Detroit Novi is delighted to hear you enjoyed the fire pit and found the stove top convenient. We're looking forward to welcoming you back for another great stay.
