Ratings based on 20 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
3.5 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Great no complaints
Comment from Hotel Management
30 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Troy. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great location and you having no complaints. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
I was willing to overlook all the things that didn't work until management renigged on their pledge. Then all the workers did the same. One desk clerk had me call like 5 times that she would send a worker. Because the phone, the radio,the sink and the entrance light didn't work. She no follow up and just went. There's more
I will never visit this location again if God is willing.
Comment from Hotel Management
30 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Selesa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Troy. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with multiple amenities not working. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler from Roseville
Posted 24 May 2024
We had bed bugs in our room. And they did nothing to accommodate us.
Comment from Hotel Management
26 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Denise, I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT - TROY. I was saddened to read that your stay fell short of your expectations due to the insects you reported and that the staff did nothing to accommodate you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 22 May 2024
It was clean, staff was friendly
Comment from Hotel Management
23 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear VaJoi,Thank you for taking the time to write a review of your stay at the RED ROOF INN DETROIT - TROY. It's great to hear that you were pleased with our clean facility and friendly staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Kirk, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Troy and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 May 2024
Wonderful
Comment from Hotel Management
13 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Mia, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Detroit - Troy. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
27 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Cameryn, Thank you for taking a moment to complete our survey. At the Red Roof Inn Detroit - Troy we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Lwza, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - TROY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Orly. The staff at the RED ROOF INN DETROIT - TROY and I were screaming in excitement when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Mar 2024
Well I loved the openess and energy and responsicessness of Essie and Armani. They not only made my day with their eargness to help but I felt they really cared if I a great experience or not. And I did. Ultimate stars for this dynamic duo team.
Comment from Hotel Management
29 Mar 2024 by Xao RediResponse Specialist, Hotel Management
Hi Selesa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Detroit - Troy with us. It was so rewarding to see that we earned your 5/5 score with our staff's openness and energy. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
