Ratings based on 24 Verified Reviews
2.8 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
7 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Dalano. The staff and I at the Red Roof Inn Detroit - Royal Oak/ Madison Heights appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Apr 2024
Horrible, water 💦 pressure, dirty mold everywhere, toilet still had poop stains I was so pissed
Comment from Hotel Management
18 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. You expressed that the stains you described on the toilet, the lack of cleanliness, the possible mold you saw and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Rest assure that we have taken your comments seriously and shared your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Friendly staff, clean rooms, easy location
Comment from Hotel Management
7 Apr 2024 by Nishaye RediResponse Specialist , Hotel Management
Hello Tom, Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Royal Oak/ Madison Heights. I'm thrilled to read that you were pleased with the cleanliness of the rooms, the customer service provided by our staff and the convenience of the location, prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Mar 2024
Day staff super friendly and helpful
Comment from Hotel Management
22 Mar 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Adrian,It's a pleasure to have provided you with friendly staff service during your stay at our Red Roof Inn Detroit Royal Oak\Madison Heights. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Roy,Thank you for choosing to stay at our Red Roof Inn Detroit - Royal Oak\Madison Heights. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Feb 2024 on Hotels
The toilet bowl could have been cleened better. Overall the room was very clean.
Comment from Hotel Management
12 Feb 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Chukuma,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be very clean. However, I sincerely apologize for the lack of cleanliness of the toilet bowl. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
by A verified traveler
Posted 4 Feb 2024
tv broken...thermostat broken, bathtub dirty...
Comment from Hotel Management
6 Feb 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Nick, Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Royal Oak/ Madison Heights. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the broken television, the thermostat and the uncleanliness of the room. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. I have shared your feedback with management to ensure that your concerns are addressed. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Red Roof Management
by A verified traveler
Posted 3 Feb 2024 on Travelocity
by A verified traveler
Posted 1 Feb 2024
There was a vehicle that kept following me around the parking lot. When I would move parking spaces, they would move parking spaces. My boyfriend and I decided not to even go to the room due to the event. It was really kind of scary. Not sure if they were looking for a car to break into or worse.
Comment from Hotel Management
2 Feb 2024 by Olivia RediResponse Specialist , Hotel Management
Dear Ellisa, Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Royal Oak/ Madison Heights. I am disappointed that your experience did not meet your expectations prompting your 1/5 score. Please accept our sincerest apologies for the situation you described. Red Roof's goal is to create a safe environment for all guest and we are sorry that this was not achieved with your visit. To prevent similar problems in the future, your comments will be taken into consideration to make changes to improve our customer experience. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Jan 2024
Stank of tobacco. Bare fan in bathroom w poorly fitted toilet seat that wouldn’t stay up. Long term residents next door w a ceramic bowl outside their door for cigarette butts. Gross
Comment from Hotel Management
29 Jan 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS were disappointed to see your 2/5 score following your stay. You indicated that the foul odor, the faulty toilet seat, and the other issues mentioned hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
