Ratings based on 995 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Worn property. Definitely needs an
Ipgrade
by A verified traveler
Posted 10 May 2024
The employee working the night shift was rude. After I expressed to him room 140 shower was obnoxiously shaking and the room smelt like cigarettes he wanted to keep going back and forth about how I could not switch rooms. Then he put emphasis on not having a king bed when all I wanted to do was take a shower. Thank you to the morning ladies for hearing my concerns and addressing the issue with their employee.
Comment from Hotel Management
11 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Briahna,Thank you for your review following your stay at Red Roof Inn Detroit - Farmington Hills. You stated that the smell described, the situation with the shower and the other issues hindered your stay. However, I am happy that our morning staff addressed your concern. I have also shared your comments with management in an effort to prevent similar problems in the future.Thank you for sharing your concerns and it would be our pleasure to provide better accommodations at any of our Red Roof brand locations in the future.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 1 May 2024
Very helpful and nice people working at time of check in
Comment from Hotel Management
2 May 2024 by OnielRediresponse Specialist, Hotel Management
Thank you David, for taking the time to write a review of your stay at the Red Roof Inn Detroit - Farmington Hills. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, it's also nice reading that you took liking to our receptionists. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 27 Apr 2024
Honestly this is the best Hotel I’ve stayed at it was super clean and it wasn’t noisy at all the staff was nice and very respectful the only thing I wish they had was a pool.
Comment from Hotel Management
28 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Charles,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room and the nice, respectful staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 Apr 2024
The front desk clerk was super nice!
Comment from Hotel Management
27 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Kunta, We appreciate your comments regarding your recent stay at the Red Roof Inn Detroit - Farmington Hills. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very accommodating, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Mar 2024
Staff was very professional and were willing to help
Comment from Hotel Management
27 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Shiara, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Farmington Hills. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our professional staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Hello Vanessa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 5/5 rating with us, Gayathri. Our staff at the Red Roof Inn Detroit - Farmington Hills was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
7 Mar 2024 by OnielRediresponse Specialist, Hotel Management
Hi Shiara,Thank you for taking the time to write a review of your stay at the Red Roof Inn Detroit - Farmington Hills. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management
