Ratings based on 994 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Very nice and clean property. My room was missing a towel rack.
by A verified traveler
Posted 3 Jun 2024
The staff was very nice, and there was a beautiful picnic area beside the parking lot. However, we almost chose to drive 4.5 hours home after a concert rather than stay here because it was not clean. There was hair and urine on the toilet and a pair of black underwear left on a lamp shade. The beds are worse than expected for a hotel; one of our beds had visible lumps in the mattress, and several stains. The breakfast was decent, but the lobby was dingy and stained.
by A verified traveler
Posted 2 Jun 2024
Would not recommend. Regret booking here altogether, Stayed here with little children. Had to change rooms 3 times due to cockroaches and filth. The front desk staff was very nice and apologetic, but this place in its entirety is disgusting. Our first room had a cockroach, someone’s dirty sock, toenail clipping, burnt lighter, and used cotton ball throughout it. The second room had a squished cockroach and broken A/C unit. By the third room we luckily did not find a cockroach in this one but the sheets were stained and gross (more so than all the sheets in the other rooms) to which by this point it was midnight with little kids and we just had to make it through the night here. The ice machine was broken the amount of dust and dirt surrounding the rooms where every wall meets the carpets and in every corner and crevice is absolutely deplorable. After seeing the conditions of the rooms there was no way we could were going anywhere near the free breakfast. No compensation offered just repeated room changes and the offer to come clean up the toenail clipping. In the morning when trying to retrieve our deposit they tried to pin a hole in the wall on us which we were in the rooms for short periods at a time and the last room we just got into the gross beds and tried to survive and there are so many holes in the walls and peeling paint and broken outlets etc you could tell they were just trying to keep our deposit. if you’re looking for somewhere to stay with little ones avoid!
by A verified traveler
Posted 1 Jun 2024
It’s fine. Rooms seem clean. The pool is a brown, green, and slimy science project.
by A verified traveler
Posted 29 May 2024
It was a nice clean room. Front desk person was friendly Price was good. It was close to Pine Knob venue
by A verified traveler
Posted 29 May 2024
Mold above the tub requesting a refund
by A verified traveler
Posted 25 May 2024
Great all around. Couldn't ask for much more.
by A verified traveler
Posted 24 May 2024
Didn't like that the pool was not available, needed repairs. Did like the fact we were not restricted by an arrive deadline, as our travel time was delayed by several hours into the evening. Nice people serving the facility.
by A verified traveler
Posted 23 May 2024
Very nice, clean & quiet.
by A verified traveler
Posted 23 May 2024
Untrained staff. Didn't know how to run a hotel.
