Ratings based on 980 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
We stayed here for 1 night & one thing I do want to say is don’t come here if you DONT a good nights sleep. All night there was little kids in the room next to us. Being loud and disrupting the peace. We called the front desk to put in a complaint. They said they were going to take care of it & it was resolved for a little bit & then we had to listen to them again. Nothing was done to fix the situation. A little while later. We had to evacuate the hotel due to some little kids pulling the fire alarm @4 in the morning. We didn’t get back into our rooms until 5:20 in the morning. During that time there was no receptionist anywhere to be found. As we tried to get back into our hotel rooms and couldn’t. They were working. The receptionist look like every other person staying there. You can’t distinguish if they work there or not. So very confusing. All and all I would NOT recommend this place to anyone. The rooms are still dirty and smell like feet, dust, & sweat. Towels everywhere in the hallway & even in the elevators.
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Natalie, thank you for your feedback. Your concerns about the noise and the unexpected disruption have been noted. It is important for guests to have a restful stay, and we regret the disturbances you encountered. Cleanliness standards and team visibility are critical aspects of guest experience; we will be addressing these points with our team. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Brent, thank you for your excellent rating of Hyatt Place Detroit Auburn Hills! The team is delighted to know you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 May 2024
The hotel was very dirty. The elevator buttons were held together by packing tape on our floor. Our room was very dirty upon arrival, the carpet had not been vacuumed in probably a long time. Not only was there crumbs all over, but the corners were packed with fuzzies and crumbs as well. The shower curtain had dark makeup lines on it, indicating that it had not been changed from the last person. The hotel ran out of coffee at breakfast, I asked if she could make me some from behind the counter but was told I would be charged and that I had free coffee in my room.
We will not be back to this hotel, which is a shame because we do frequent the area for concerts and shopping.
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Krysta,The experiences you described are concerning. Cleanliness and maintenance issues you've noted will be reviewed with our team. Regarding your breakfast experience, we aim to provide excellent service and will review our procedures to meet guest expectations better. It is unfortunate that your stay did not meet your expectations, and we regret you won't be returning. Safe travels for your future visits to the area.
by A verified traveler
Posted 25 May 2024
Room was really nice and big. Nice layout, and clean. Pool was off limits for repair. Employees friendly, but busy in their phones.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Pamela, thank you for your feedback. Hyatt Place Detroit Auburn Hills is delighted to know you found the room spacious and clean. We appreciate your comments about our team members and are committed to ensuring prompt service. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 20 May 2024
Decent breakfast.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Byoung, thank you for your feedback. It's great to hear you enjoyed the breakfast at Hyatt Place Detroit Auburn Hills. We hope to welcome you back soon!
by A verified traveler
Posted 20 May 2024
Close to shopping outlet
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Shahid, thank you for your feedback. Hyatt Place Detroit Auburn Hills is indeed conveniently located near great shopping options. We're glad you found the location advantageous and hope you had a pleasant stay. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 19 May 2024
1) Cleanliness: Age of this facility seems a bit dated: yes, it looks aged a bit. BUT, I can tell that they keep this place CLEAN! It's good clean place to stay
2) Staff are super friendly. Usually only 1 staff at the table. But she/he will chat with you, help you, and give you some good info as well.
3) Breakfast - cannot complain - they brew Starbucks coffee (though it starts at 6:30AM). Good decent quick food.
4). Location wise, not many restaurants near by - you got to drive out a bit to find yourself what you like.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jonathan, thank you for your wonderful review of Hyatt Place Detroit Auburn Hills. It's great to hear you appreciated the cleanliness and the friendliness of our team members. We're glad you enjoyed our breakfast and Starbucks coffee. While our location does require a bit of a drive for dining options, we hope the overall experience made up for it. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 19 May 2024
Rooms are spacious but dated with stained carpets and dated furnishings. Weekend parties on our floor made the noise level high and kept the kids awake. Woke up to vomit in the hallways from the party crew, told the front desk and was still there when we left over an hour later.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Patrick, thank you for highlighting the spaciousness of the rooms. It's concerning to hear about the noise and the hallway issues you experienced. Our team strives to maintain a comfortable environment for all guests, and we take these matters seriously. Safe travels and we hope future stays will be more pleasant for you.
by A verified traveler from Indianapolis
Posted 17 May 2024
e pool was acceptable. It could have done with a clean. Our first room did not have a lockable door nor power next to the bed. We discovered all this at 9 pm when we arrived. Fortunately they had a room to move us to but washing a6 Year old to move was a hassle. Breakfast was adequate
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Barbara, thank you for sharing your experience. It's good to know that you appreciated having the option to switch rooms. Your feedback regarding the room and breakfast is valued and will be reviewed by our team. We hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Thanks for the 4/5 rating, Hugh!We're happy you had such a lovely stay at Hyatt Place Detroit Auburn Hills! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
