Ratings based on 998 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
While it appears they are renovating the property, these renovations are being done by amateurs. We stayed in a newly renovated room. The chemical smell made it difficult to sleep. There were paint splashes all over the floor, countertop, and stove. There were outlet covers missing from the walls, the room was dusty, and doesn't look like it and been properly cleaned. The television was mounted to the wall crooked. The only bright spot was the extremely friendly staff at the front desk.
by A verified traveler
Posted 2 May 2024
It seemed to be under construction but the room we had was clean and updated. However the beds were a little small and very hard. Overall a good experience.
Comment from Hotel Management
3 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear TJ,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS AUBURN HILLS. We apologize that the size of the bed and comfort wasn't to your standards, however, we are happy that you were pleased with the clean, updated room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
by A verified traveler
Posted 16 Mar 2024
Unannounced under renovation (bad sloppy renos) from the website description. THE SITE SAYS FREE BREAKFAST but there was none. I called the front desk just to ask when it ends and he said: “I don’t know nothing about a free breakfast”
Also our floor were so dirty that we ended up placing some towels down near the bathroom/sink area after me wiping it a bit before. Everything else was nicely clean. PS: bedsheets not so soft, but whatever.
Comment from Hotel Management
17 Mar 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Serge,Thank you for your review of our HOMETOWNE STUDIOS AUBURN HILLS. We are pleased to hear that you found your room to be clean, prompting your 4/5 score. You indicated however, that you were inconvenienced by renovations, you found the floors to be unclean and that there was no breakfast offered to you. This is regrettable to hear as we do have a free grab and go breakfast served from 7 AM to 11AM. We apologize for any misinformation provided. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope to see you again, so that we can provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Updates please
Posted 14 Jan 2024 on HotelsWhen I booked this trip there was no report of a remodel so the pool was closed, no breakfast, and I think I got the wrong room! I asked for 2 queen beds and I think I got 2 double beds. The room itself was nice and clean. Trying to find this hotel was hard also bc they are changing names and it wasn’t labeled as the new name on this site the old name was gone of the sign. And it wasn’t on the main path to find. Please make sure that the right name and any updates are labeled so other customers don’t have the same experience!
Comment from Hotel Management
6 Mar 2024 by OnielRediresponse Specialist, Hotel Management
Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Auburn Hills. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned and all other issues highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Management RedRoof
by A verified traveler
Posted 24 Dec 2023 on Hotels
Comment from Hotel Management
6 Mar 2024 by OnielRediresponse Specialist, Hotel Management
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios by Red Roof Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof
by A verified traveler
Awesome affordable
Posted 14 Dec 2023 on HotelsFriendly fast service. Nice clean room.
by A verified traveler
One of the worst I've ever experienced.
Posted 30 Nov 2023 on HotelsI've been to over 20 countries, half the states in the US and half the provinces in Canada. This was probably the 2nd worst hotel I've ever stayed at.
The place is filthy to the point of it being unhealthy. Rooms were disgusting - mold all over the ceilings, debris in the hallway, heater/air conditioner filled with some sort of mystery substance.
There is no breakfast - it's simply granola bars and stale coffee. The exercise room is deplorable.
The staff member that helped us at the desk WAS very friendly and welcoming. I wish I'd gotten her name. A young lady with dark hair and glasses.
I wouldn't even recommend this place for a quick one-night-stay for a concert.
I've included some photos - but honestly they don't even do justice for the condition the property is in.
Oh, and we also saw a literal fist fight in the parking lot in the middle of the day (I have video saved on my phone).
Stay away.
by A verified traveler
Posted 26 Nov 2023
Although the front desk staff were pleasant, our washroom was not clean and their breakfast was very underwhelming.
by A verified traveler
Do not stay here!!!!!
Posted 13 Nov 2023 on HotelsHotel was disgusting, it was under construction, dust everywhere, smelled like cigarette smoke everywhere, our mattress was ancient, tub was gross. Breakfast was a joke, first morning there they closed breakfast up an hour early and then said the posted time was wrong but it was posted in 2 places and the night desk told us it was until 10 am as well. Second day we got breakfast, it was coffee, juice and a nutragrain bar. Manager was rude. Close this place!
by A verified traveler
Dirty and dark
Posted 22 Oct 2023 on HotelsWe arrived and one of our rooms was dark (entrance light didn't work and others were dim) and dingy and had a funny smell - a cross between stale and old cigarette smoke. The second room we weren't even able to get into. The key didn't work despite being "reprogrammed" twice. Front desk said "we are fully booked - I can refund your rooms." Probably a blessing in disguise that we had to find a completely new hotel at 10pm because there is no way I would have stayed the night here.
