Ratings based on 929 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Easy checkin. Nice restaurant
Comment from Hotel Management
7 May 2024 by Front Desk Team, Hotel Management
Brenda,We're thrilled to hear you enjoyed your stay here at the Holiday Inn Detroit Metro. We are also happy to hear you enjoyed our attached restaurant Urban Steak Bar & Grill. We look forward to seeing you again soon.
by A verified traveler
Posted 1 May 2024
Most impressed with the staff!! Especially the lady that checked me out at 4am. Just so delightful!! An asset to your company!!
Comment from Hotel Management
7 May 2024 by Front Desk Team, Hotel Management
Anne,Our staff strives to provide excellent customer service to each and every customer. We're thrilled you noticed our staff service at 4am. We hope we get the chance to see you again very soon.
by A verified traveler
Posted 1 May 2024
Loved this stay in Detroit for the NFL Draft! Exceeded my expectations
Comment from Hotel Management
7 May 2024 by Front Desk Team, Hotel Management
Nicquel,We are happy to hear you enjoyed your most recent stay with us while you were here for the NFL Draft. Thank you for taking the time to leave this wonderful review.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
7 May 2024 by Front Desk Team, Hotel Management
Caroline,Thank you for this wonderful rating!
by A verified traveler
Posted 30 Apr 2024
There was nothing in the rooms..no paper..no pens..nothing about the restaurant...nothing about restaurants in the area..when asked front desk a out it i was told all i had to do was ask and they gave me a handfull pizza places..hot tub was not working. When i checked in i asked about making reservations for August the lady was more interested in eating then helping. I will never stay here again. We fly out from this area alot but this is the worse holiday inn we have ever stayed at. Poor
Comment from Hotel Management
7 May 2024 by Front Desk Team, Hotel Management
Ron, We are sad to hear about your disappointing experience at our hotel. It's disheartening to learn that the amenities in the room weren't up to your expectations and that the front desk didn't provide the assistance you needed promptly. We understand the importance of having essential items readily available to guests and apologize for falling short in this aspect. Additionally, the malfunctioning hot tub and the lack of proactive assistance with your reservation inquiries are unacceptable, and we deeply regret any inconvenience caused. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our future guests. We appreciate your candor and hope you'll consider giving us another chance in the future to provide you with the quality service you deserve
by A verified traveler
Posted 15 Apr 2024
The lobby is nicer than the rooms. Very dirty and outdated. Every where you look there’s peeling wallpaper. Very noisy. Elevator doors squeaked so loud when they opened you can hear from your room. Outdated AC unit that wouldn’t continuously stay on.
Comment from Hotel Management
25 Apr 2024 by Front Desk Team, Hotel Management
Nicole,Thank you for your valued feedback. We apologize for the noise you experienced while staying here at the Holiday Inn Detroit Metro. We have addressed the pealing wallpaper in your room and apologize for the experience you had. Next time, please always contact the front desk and we will try our best to turn your experience around.
by A verified traveler
Posted 15 Apr 2024
Very noisy , people banging on our door, children playing in the hall at 3:00am , doors slamming
Comment from Hotel Management
25 Apr 2024 by Front Desk Team, Hotel Management
Brenda,We are saddened to hear of your experience with our other guests. Always contact the front desk when these issues arise so we can address them. We do not like to hear that our guests weren't happy with their stay. We hope to see you again in the near future. Thank you for your valued feedback.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
7 May 2024 by Front Desk Team, Hotel Management
Arreyl,Thank you for taking the time to rate us!
by A verified traveler
Posted 11 Apr 2024
Great
Comment from Hotel Management
25 Apr 2024 by Front Desk Team, Hotel Management
Nasir,We are pleased to hear you had a great experience at the Holiday Inn Detroit Metro. We value your feedback and look forward to hosting any future accommodations.
by A verified traveler from Fort Wayne
Posted 5 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Front Desk Team, Hotel Management
Bradley,Thank you for taking the time to rate us. We hope to see you again soon!
