Ratings based on 546 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The staff that I met was very friendly and helpful. I never felt like a bother to them.
by A verified traveler from Waco
Posted 23 May 2024
Dirty dirty dirty. Gross condition of room. Bulldoze this property and start over. Regarding safety, the windows didn’t lock and we were on the first floor. Did I say gross? Yuck.
Comment from Hotel Management
23 May 2024 by Hotel Management , Hotel Management
Dear Michael, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable condition of your room and the safety issues you experienced. Your feedback is invaluable, and we will address these matters with our team immediately to ensure improvements are made. We take the safety and comfort of our guests seriously, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 30 Apr 2024
The rudest desk clerk that I have ever experienced in my life. Rude, disrespectful and completely inappropriate demeanor. Did nothing to address my concerns of non stop barking by 2 pitbulls next door… her reply was, and I exactly quote, “this is a dog friendly hotel… dogs bark…deal with it.” I demanded a conversation with the manager who did nothing but deflect and attempt to justify the dogs barking as service dogs-B.S.!! This hotel should sued for False Advertisement! Oh, I would highly recommend this if you are into drugs and late night visitation from apparently anyone that wants to come in and kick it with their friends….terrible, terrible stay.
Comment from Hotel Management
2 May 2024 by Hotel Management , Hotel Management
Dear Ken, Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior of our staff and any inconvenience caused by noise disturbances during your stay. Providing a comfortable and respectful environment for all our guests is our top priority, and we regret that we failed to meet this standard. Rest assured, we are addressing these concerns with our team to prevent recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 7 Apr 2024
Our toilet leaked. Outlets didn’t work. Then they charged use twice for our stay.
Comment from Hotel Management
9 Apr 2024 by Hotel Management, Hotel Management
Dear Marcia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 2 Apr 2024
I found everything good except some weird smell on the corridors. I booked two rooms and one of the rooms had a weird smell and also the corridors. Other than that, property was really a good place to stay.
by A verified traveler
Posted 24 Mar 2024
The staff were extremely kind and accomodating.
Comment from Hotel Management
25 Mar 2024 by Hotel Management , Hotel Management
Dear Angela, We are delighted to hear that you found our team at Extended Stay America to be extremely kind and accommodating. Providing exceptional service to our guests is our top priority, and we are thrilled that we could make your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back again soon!Sincerely,Hotel Management
by A verified traveler
Posted 20 Mar 2024
Everything
by A verified traveler
Posted 12 Mar 2024
Room was fair for the price. If you have 5 star expectations, this is not the hotel for you. You will see unclean areas in the room, and trash compiled in the hallways. That is the average hotel these days. I travel often, and realized years ago ... YOU GET WHAT YOU PAY FOR... So I can't complain, and I won't. The rooms are in dire need of upgrades.... Afternoon staff was excellent, she deserves to be working at a 5 star establishment.
by A verified traveler
Posted 4 Mar 2024 on Hotels
