Courtyard by Marriott Detroit Utica (Utica) Hotel Review

4 out of 5

by A verified traveler

Posted 4 May 2024

Comment from Hotel Management

6 May 2024 by Jessica K. Bowers, General Manager, Hotel Management

Mrs. Lindsey, We hope to see you again soon!

5 out of 5

by A verified traveler

Posted 28 Apr 2024

Easy check-in, indoor pool, lnside Starbucks coffee with breakfast and amazing staff

Comment from Hotel Management

28 Apr 2024 by Jes, General Manager, Hotel Management

Fabio, We are thrilled that we exceeded your expectations! I will pass your feedback to my team!Hope to see you soon!

3 out of 5

by A verified traveler

Posted 12 Apr 2024

The showerhead was improperly installed so it leaks and does not work properly. The outlet by the sink does not work. Tried to reset it by utilizing the GFCI reset bottoms but that did not work. Someone needs to look at it. The wallpaper in the far-left corner of the room is piling up and rippling. Looks like possible water damage.

Comment from Hotel Management

12 Apr 2024 by Jes, Hotel Management

Patricia, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. The hotel is under new management, and we are happy to inform you that we are fully renovating the entire interior of the property in just a few months. We are very excited about this project and cannot wait for our valued guests to see the final outcome!Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Jessica, General Manager

2 out of 5

by A verified traveler

Posted 9 Apr 2024

Comment from Hotel Management

6 May 2024 by Jessica K. Bowers, Hotel Management

Mrs. Cherell,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

2 out of 5

by A verified traveler

Posted 1 Apr 2024

Comment from Hotel Management

12 Apr 2024 by Jessica, General Manager, Hotel Management

Dan, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

5 out of 5

by A verified traveler

Posted 22 Mar 2024

Comment from Hotel Management