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"Good BF GOOD STAFF"

"The room was amazing, ate staff was so helpful and friendly. "

"I would never return to this Avani location! Not only inconvenient; communication with your on site team is poor to none. Food basic, restaurants all empty - we stood in the Aqua restaurant for 20 minutes @ 1pm no staff no service. Room service was great but the dirty plates sat outside for 2 days. Drinks good. Although we paid for an upgrade there was no really benefit and the walkout pool was nothing special we were isolated, the area didn't even look opened for the season, they placed us beside an unit that was being renovated - so when we were sunbathing and swimming we were watching and being watched by the people painting and moving furniture on the deck; vacation, peace and quiet? We were surprised by a Monitor lizard swimming 2 feet away from us OMG, we would never swim in that pool again. The beach is laughable. + handwritten receipt at check out, they over charged us 2,000 TBH per day (as they cant find the manger - had to ask them to spoke English as the were talking about us). Plus our requote for early check out due to there email about an Indian wedding being held at the hotel 3 of the 6 days we booked. All we needed was a week of no stress; that's not what we get. Just make it better for the next people visiting your location; bring this location up to the Minor Hotel standard! "

"I love this place "

"Thank you to the intire team for making our stay so memorable. Your hospitality was outstanding. A special thanks to Mr Ekalak Charnchatchawarn for paying attention to detail during our stayed at the hotel. Despite there were being an Indian Wedding, we enjoyed it and found some peace and quiet. The Kids Club team made my granddaughter's time unforgettable, and I really appreciate it. She was fully engaged there from the beginning to the end. The food and service were fantastic. The Sheraton is a wonderful place to spend time with family and friends and we'll definitely be back."

"Nice pool, nice staff, good area"

"The staff was courteous. Breakfast buffet had good variety of options. The room I booked, “pool villa beach front”, showed on Expedia the room right in front of the beach. It turns out there is a road between the front of the room and the beach. This is deceiving information and photos which should not be allowed to be on Expedia. Also the pool had a plastic bottle, extremely visible for housekeeping to have spotted it and clean it. A 4 1/2 star hotel should not do this type of deceiving tricks to customers. "

"Yes the room was clean & the staff were incredible in all areas of the hotel . Incredible value . Food was delicious & the beer was cold . Very happy . I always stay here when in Cha-am. It is in a great position in Cha-am.👍😎🍻"

"Kind and friendly staff, but the resort has seen better days and is in a run down state"