Hotels with Waterparks in Mexico

"We heard so much about Riu hotels and were so excited to try it out. We booked this trip to celebrate our ten year wedding anniversary and my husband's birthday. What a disappointment. When we arrived we didn't even receive a hello or a welcome or directions on where to go. We didn't receive a welcome drink. Our check in person was very rude and not accommodating at all. Our room was difficult to find and there was no luggage assistance. The room was dirty with stains on the curtains and walls. The website said that we could book a Riu wedding/vow renewal, we asked about it and the staff was very rude about it and basically said that they didn't offer weddings or vow renewals. So we didn't get to renew our vows for our 10 year wedding anniversary. However, I will say the hotel did provide us with a complimentary bottle of champagne. That was nice. The food wasn't the best. It was editable and with the buffet we found a lot of options but the a la cart restaurants were subpar. For a "party" resort, the parties were definitely lacking. The only party is at the adults only pool party. The entertainment was okay but it could've been better. The best shows were the Rock show and the Mexican day show. Saul and Pedro from Pacha Nightclub were absolutely AMAZING & super nice. Overall for my first experience at Riu it was very underwhelming and disappointing. Overall rating 2.3/5"

"The most gracious staff I've ever encountered."

"The best place if you like night life and entertainment "

"Good"

"Clean room, friendly staff"

"Stayed at Xcaret Arte for my 24th birthday. Everything was a 10/10 experience . Best birthday ever . I cannot wait to visit again ! Thank you to all the staff for the excellent hospitality. Everyone was very kind and welcoming."

"Pool was great. Staff was super friendly. Food was amazing. Drinks were very good. Would definitely book another vacation here. "

"If you are going to relax after a big event like a wedding or graduation. If you are going to relax period you have to stay in your room. You will be approached 20 times by 20 different people offering to sell you some kind of deal for breakfast and a pendant then a bottle of tequila then a “$1000” gift card. It’s overbearing and overwhelming to constantly keep denying them and they keep asking. Also the staff will walk in your room unannounced. They did it 3 times during my stay once while undressed. If there’s a do no disturb sign on the door or if they knock and you don’t answer right away they WILL welcome themselves right in your room. It was annoying. Food was ok pool was suppose to close at 8 we went to the pool at 6:45 and life guard on duty blew his whistle and told us it was closed so he doesn’t have to work as we went to another pool after 7 and they let us swim no problem. I give this place a 6 outta 10 not worth the price tag"

"Todo super bien, el personal muy atento, la limpieza en general, la animación excelente, solo recomiendo poner cortinas blackout en las habitaciones para descansar más time, thx"