Hotels with Waterparks in Cancun, Quintana Roo

"Room smelled like mold"

"Clean room, family friendly atmosphere. Room could have more storage for a family of four. Also there were very few power outlets for charging devices. Staff was mostly good, but a few were rude - especially at one of the restaurants- Agra. Also front desk and check out staff were pushy with pitches for either time share presentation or paid vouchers for future stays."

"The good: Overall experience was pretty good. The buffet was really good in my opinion. The resort is clean and staff were really good. Getting around the resort is easy they have a nice view of the beach and Laguna. For the price you pay its really decent. The bad: The restaurants had poor quality food compared to the buffet. Zai was good service bad food Don Gus was opposite. Wish they had a bit more for kids. Their shuttle service is basically non existent."

"The staff were generally nice (except they didn’t allow many towels), the room was mostly clean but the pools and food was the best part."