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"Clean room. Nice staff."

"Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!"

"such a beautiful place"

"The accommodation was more than I expected. Very pleasant staff as well as house keeping."

"Staff polite and helpful. Room was clean. Lived our view. Food was good. Only wish they had more options. Didn’t need a fancy dinner each night. "

"We loved the luxurious feel of this hotel, yes its a little dated but it felt lovely. The location was amazing, the view was fantastic and the staff lovely. Free parking was available across the street, but you need to pull in at the front door for the concierge to give you a ticket and direct you to your parking bay. The bathroom felt the oldest of everything."

"Easy self check in and check out, lots of food around "

"Beautiful room, super clean, amazing service, and wonderful amenities"

"We really enjoyed staying here and experiencing Hakone. The rooms and baths were very nice and clean. And the staff was super helpful and friendly! Would definitely recommend this stay. "