Ratings based on 971 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 25 May 2024
I felt very safe. Everyone was friendly. We did not get more towels even though we ask the house keeper for them. To be fair this is an old property without many upgrades which I knew going in. That being said, it’s a great place to relax and enjoy the mineral pools. We went into Palm Springs for entertainment at night. The pools were open all night to hotel guests but we did not take advantage of that. Maybe next time. Yes I would stay there again.
by A verified traveler
Posted 22 May 2024
Dirty
Comment from Hotel Management
23 May 2024 by Nadine, Hotel Management
Thank you veronica.
by A verified traveler
Posted 20 May 2024
The staff is very friendly and prompt.
The number of different pools is great too.
The building and rooms are Ok in general. Overall cleanness is fine.
As a remark: it would be great to force more strict policy on pool and area use rules especially regarding visitor's hygiene.
Comment from Hotel Management
21 May 2024 by Na, Hotel Management
Thank you Gayane we thank you for your comments.
by A verified traveler
Posted 18 May 2024
Unsafe
Comment from Hotel Management
19 May 2024 by Nadine, Hotel Management
Thank you Valeriy
by A verified traveler
Posted 17 May 2024
Dhs spa and resort has always been an amazing place to visit. Check in was fast and easy. Staff is very generous and friendly
Comment from Hotel Management
20 May 2024 by Nadine, Hotel Management
Thank you Omar.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Nadine, Hotel Management
Thank you Suzannah.
by A verified traveler
Posted 16 May 2024
Green algae floating around. I had to get moved to a different hotel. Expedia told me on the phone that I would be refunded for 2 nights but that was not reflected on my credit card account. I was very disappointed with my stay and it ruined my birthday celebration. :(( I contacted Expedia again just now and they continue to tell me to call the hotel instead of helping me resolve the issue.
Comment from Hotel Management
19 May 2024 by Na, Hotel Management
Hi Julia, I am so sorry to hear this. You may contact the front desk at the hotel to speak with the front desk Manager to help resolve this. Thank you.
by A verified traveler
Posted 14 May 2024
Everything is great!!
Comment from Hotel Management
15 May 2024 by Nadine, Hotel Management
Thank you Irina.
by A verified traveler
Posted 12 May 2024
Excellent service
Comment from Hotel Management
15 May 2024 by Nadine, Hotel Management
Thank you Miguel.
