Ratings based on 355 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Needs more dining options and ran out of ice daily
Comment from Hotel Management
13 Apr 2024 by CB, Hotel Management
Dear Stephen D,Thank you for your review, your feedback is very important to the team.We were sorry to learn of your above experience whilst staying with us and shall endeavor to rectify the above concerns through continued staff training to improve our product and services offered.Please accept our apology for any inconvenience caused.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
12 Apr 2024 by CB, Hotel Management
Dear Stephanie,We were truly sorry to learn that you did not enjoy your stay with us.Please accept our sincere apology for falling short of meeting your expectations.We shall share with the team, to ensure that we continue to train our staff, to improve customer satisfaction.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 27 Mar 2024
we were greeted in a friendly and professional manner that expedited our business transaction quickly, and were able to get to our room to begin our vacation. The room was clean, comfortable, and well organized. Like many hotel rooms, it did not have enough electrical outlets, but we may do. The landscaping and architecture were tasteful and well designed. It was adequately lit at night, but not in a harsh or overly bright manner. The food at both restaurants were well prepared and had a very good variety. Every member of the staff was upbeat, positive, friendly, and helpful. We certainly had enough recreation options. The beach and waters were super. Overall, we had a wonderful time.
Comment from Hotel Management
29 Mar 2024 by CB, Hotel Management
Dear Victor,Thank you so much for your positive score on your recent stay with us.We were happy that you chose us and to also learn that you had a wonderful stay.Your review will be shared with the team.If your travels return you to the island, we hope to welcome you back,SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 25 Mar 2024
Every staff member we encountered was fantastic, really making us feel welcome. That was really what made our experience so great. The drinks were great and the food was better, we enjoyed the different themes of foods. The complimentary water sports were a plus too. Overall we had a really good time here
Comment from Hotel Management
27 Mar 2024 by CB, Hotel Management
Dear Cameron,Thank you for your positive score on your recent stay with us.We appreciate your warm comments and will certainly share them with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
7 Apr 2024 by CB, Hotel Management
Dear Nelson,Thank you for your positive score on your recent stay with us.We were truly happy to receive the score and shall share with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 9 Mar 2024
The setting is gorgeous. That said, the property is in poor repair. Heard there are plans for a refurbishment in 2025.
The food was poor quality, akin to a school cafeteria. Needs some better management and training for staff.
Comment from Hotel Management
10 Mar 2024 by CB, Hotel Management
Dear Sue,Your comments were appreciated on the areas which need our immediate attention.Please accept our apology for any inconvenience caused.The team continues to carry out care maintenance and upkeep of the rooms and property, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
28 Feb 2024 by CB, Hotel Management
Dear Jason,Thank you for your positive score on your recent stay with us.We appreciate your score and hope to welcome you back in the not-too-distant future.Sincerely
by A verified traveler
Posted 19 Feb 2024
Extremely Disappointing. All Inclusive was less than substandard. The place is Very Tired and still back in 94, and now its's 2024 !! Extremely overpriced and misleading website for food and property
Comment from Hotel Management
21 Feb 2024 by CB, Hotel Management
Dear Antonio, We sincerely apologize for the inconvenience caused in not meeting your expectations.The team will continue to carry out room maintenance and upkeep of the property, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 11 Feb 2024
I can’t say enough good things about Crystal Cove. Though the rooms need some TLC (refurbishment scheduled for later this year) it is the staff that truly makes this place a gem. It is the reason we keep coming back year after year for more than the past decade!
Comment from Hotel Management
11 Feb 2024 by CB, Hotel Management
Thank you for your positive score on your recent stay with us.We were happy that you enjoyed your stay with us and will share your comments with the team.We look forward to your return visit.Regards
by A verified traveler
Posted 5 Jan 2024 on Hotels
Comment from Hotel Management
11 Feb 2024 by CB, Hotel Management
Thank you for your positive score on your recent stay with us.We hope to welcome you back.Regards
