Ratings based on 358 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Food was terrible and limited staff never smile or happy
Comment from Hotel Management
2 Jun 2024 by CB, Hotel Management
Dear Timothy, We were truly sorry to learn of the concerns mentioned in your review, which you experience whilst staying with us.Please accept our apology for any inconvenience caused as a result of the above.Your concerns will be shared with the team, as we continually strive to improve our product and services to our valued customers.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 20 May 2024
Clean, safe, comfortable, friendly, and relaxing vacation.
Comment from Hotel Management
20 May 2024 by Richard Daniel, Hotel Management
Greetings Edward Calabrese,Thank you for your kind words. I do appreciate you taking time to leave a review about our resort. Reading such, always warm my heart. Once again, thanks for choosing crystal cove.
by A verified traveler
Posted 13 Apr 2024
Needs more dining options and ran out of ice daily
Comment from Hotel Management
13 Apr 2024 by CB, Hotel Management
Dear Stephen D,Thank you for your review, your feedback is very important to the team.We were sorry to learn of your above experience whilst staying with us and shall endeavor to rectify the above concerns through continued staff training to improve our product and services offered.Please accept our apology for any inconvenience caused.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
12 Apr 2024 by CB, Hotel Management
Dear Stephanie,We were truly sorry to learn that you did not enjoy your stay with us.Please accept our sincere apology for falling short of meeting your expectations.We shall share with the team, to ensure that we continue to train our staff, to improve customer satisfaction.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 27 Mar 2024
we were greeted in a friendly and professional manner that expedited our business transaction quickly, and were able to get to our room to begin our vacation. The room was clean, comfortable, and well organized. Like many hotel rooms, it did not have enough electrical outlets, but we may do. The landscaping and architecture were tasteful and well designed. It was adequately lit at night, but not in a harsh or overly bright manner. The food at both restaurants were well prepared and had a very good variety. Every member of the staff was upbeat, positive, friendly, and helpful. We certainly had enough recreation options. The beach and waters were super. Overall, we had a wonderful time.
Comment from Hotel Management
29 Mar 2024 by CB, Hotel Management
Dear Victor,Thank you so much for your positive score on your recent stay with us.We were happy that you chose us and to also learn that you had a wonderful stay.Your review will be shared with the team.If your travels return you to the island, we hope to welcome you back,SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 25 Mar 2024
Every staff member we encountered was fantastic, really making us feel welcome. That was really what made our experience so great. The drinks were great and the food was better, we enjoyed the different themes of foods. The complimentary water sports were a plus too. Overall we had a really good time here
Comment from Hotel Management
27 Mar 2024 by CB, Hotel Management
Dear Cameron,Thank you for your positive score on your recent stay with us.We appreciate your warm comments and will certainly share them with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
7 Apr 2024 by CB, Hotel Management
Dear Nelson,Thank you for your positive score on your recent stay with us.We were truly happy to receive the score and shall share with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 9 Mar 2024
The setting is gorgeous. That said, the property is in poor repair. Heard there are plans for a refurbishment in 2025.
The food was poor quality, akin to a school cafeteria. Needs some better management and training for staff.
Comment from Hotel Management
10 Mar 2024 by CB, Hotel Management
Dear Sue,Your comments were appreciated on the areas which need our immediate attention.Please accept our apology for any inconvenience caused.The team continues to carry out care maintenance and upkeep of the rooms and property, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
28 Feb 2024 by CB, Hotel Management
Dear Jason,Thank you for your positive score on your recent stay with us.We appreciate your score and hope to welcome you back in the not-too-distant future.Sincerely
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by CB, Hotel Management
Dear Sarah,Thank you for your positive score on your recent stay with us.Your score was appreciated by the team.We hope to welcome you back very soon.Sincerely
