Ratings based on 808 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Amazingly
Comment from Hotel Management
19 May 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Zoe, Thank you very much for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back. Best wishes,Ashley Bond, Operations Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Javier,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Ashley Bond, Operations Manager
by A verified traveler
Posted 11 May 2024
Paid for a penta plus room. Tv wasn’t working nor was the air conditioning , rang reception and they said they couldn’t do anything asked if i could then switch rooms and they said no. Then in the morning we woke up late but it was around 12:05 a cleaner came into the room without knocking while my partner was in the shower and then rang us asking when we was checking out.
Comment from Hotel Management
12 May 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Jade,Thank you for your feedback,It is heartening to note that you found our room cleanliness to be satisfactory.However, we regret to hear about the issues you encountered with the television and air flow unit. We strive to ensure all amenities are in perfect working order and apologize for any inconvenience this may have caused. In regards to the room change, our team is typically able to accommodate such requests subject to availability, and we are sorry if we were unable to meet your needs on this occasion. We also take guest privacy and service etiquette very seriously, and the early morning interruption you experienced is certainly not up to our standard of service; for this, we extend our sincere apologies. Furthermore, we acknowledge that the timing of housekeeping services should always respect our guests' privacy and preferences.We remain committed to providing our guests with a comfortable and enjoyable stay, and we are saddened that we did not meet these expectations for you. Should you choose to stay with us again, we would like to ensure a seamless experience that reflects the high standards we aim to uphold.We hope to welcome you again in the future. Best wishes,Ashley Bond, Operations Manager
by A verified traveler
Posted 10 May 2024
Alway amazing
Comment from Hotel Management
12 May 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Zoe, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Ashley Bond, Operations Manager
by A verified traveler
Posted 29 Apr 2024
Amazing staff always
Comment from Hotel Management
30 Apr 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Zoe, Thank you very much for your kind review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Ashley Bond, Operations Manager
by A verified traveler
Posted 21 Apr 2024
Always a perfect stay
Comment from Hotel Management
22 Apr 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Zoe, Thank you very much for your kind review.It is heartening to know that our efforts to maintain impeccable room cleanliness have been recognized and appreciated. Our team takes great pride in ensuring that Pentahotel Derby presents a welcoming and well-maintained environment, and your acknowledgment of our hotel condition is incredibly motivating.Exceptional service is the cornerstone of what we strive for, so learning that we met your expectations is truly rewarding for us. Thank you for choosing Pentahotel Derby for your stay; we are overjoyed to have been a part of your positive experience.It would be a pleasure to welcome you back. Best wishes,Ashley Bond, Operations Manager
by A verified traveler
Posted 24 Mar 2024
Lovely atmosphere, friendly staff, comfy beds, breakfast good selection. An enjoyable stay.
Comment from Hotel Management
25 Mar 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Patricia,Thank you for your kind review.It's heartwarming to hear that you enjoyed the atmosphere and found our staff to be friendly. We're also delighted that the comfort of our beds contributed to an enjoyable experience. Your appreciation for our breakfast selection is much valued, and we're glad it met your expectations. Our team takes great pride in maintaining our hotel's condition, so your perfect score in that regard is particularly gratifying.We noticed your ratings for room cleanliness and service were slightly lower, and while we strive for excellence, we always welcome feedback to enhance our guest experience. Rest assured that we are committed to providing a top-notch stay for all our guests.We look forward to the pleasure of welcoming you back. Many thanks again,Ashley Bond, Operations Manager
by A verified traveler
Posted 17 Mar 2024
Always a fantastic stay
Comment from Hotel Management
22 Mar 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Zoe.Thank you very much for sharing your positive review.We're thrilled to hear that you found our room cleanliness and hotel condition to be impeccable. Your appreciation for the service provided by our dedicated team is most rewarding to us, and we're glad that you had a fantastic stay. Our commitment to maintaining a high standard in every aspect of our guest experience is reflected in your feedback.We look forward to welcoming you back.Best wishes,Ashley Bond, Operations Manager
by A verified traveler
Posted 25 Feb 2024
All round amazing
Comment from Hotel Management
26 Feb 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Zoe, Thank you very much for your kind review.We're thrilled to hear that our team's efforts in maintaining room cleanliness and hotel conditions met your expectations at 100%! It's wonderful to know that the service provided by our staff contributed to an all-around amazing stay. We take pride in our stringent cleaning procedures and are glad they had a positive impact on your visit.We look forward to welcoming you back. Best wishes,Ashley Bond, Operations Manager
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Ashley Bond, Operations Manager, Hotel Management
Dear Lauren,Thank you for sharing this lovely review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to have the pleasure of welcoming you back in the future. Warm regards,Ashley Bond, Operations Manager
