Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Loved it.
by A verified traveler
Posted 14 May 2024
Rooms are large, staff is friendly, location is excellent breakfast is great👍
Comment from Hotel Management
14 May 2024 by Berenice, Hotel Management
Hello Nancy! We're happy to hear that you enjoyed your stay with us, we really appreciate your response. We hope to see you again soon! :)
by A verified traveler from Sherman Oaks
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Tammy, Hotel Management
Thank you for the feedback, we greatly appreciate it!
by A verified traveler from Lafayette
Posted 12 May 2024
Overall experience was good, bathroom light switch was broken and would not turn off, noisy rooms next and above our room
Comment from Hotel Management
13 May 2024 by Tammy, Hotel Management
Thank you for the feedback, we greatly appreciate it!
by A verified traveler
Posted 11 May 2024
Good costumer service
Comment from Hotel Management
14 May 2024 by Berenice, Hotel Management
Hi Luis, we're happy to hear that you enjoyed your stay with us! We appreciate your response, we hope to see you again soon! :)
by A verified traveler
Posted 7 May 2024
Loved the smiley fries for breakfast and the whataburger ketchup choice . However, the tub didn’t fully drain during a shower, the light switch in the bathroom stopped working and was stuck on, we had issues with the deadbolt when leaving, and worst of all, our room had a horrendous scraping noise from the tree directly outside the room, as the branches would scrape the wall near the bed all day and night with the wind. Also, the laundry room and hot tub were not working which we had been unaware of, as well as the laundry and ice and vending stations which seemed to be empty.
Comment from Hotel Management
7 May 2024 by Berenice, Hotel Management
Trevares, we apologize for any inconveniences those amenities being closed may have caused, we appreciate your feedback.
by A verified traveler
Posted 6 May 2024
Starting to look run down. Bathroom door frame rusting and in need of painting. Hot tub was out of service. Shower/tub tile showed signs of needing regrouted. Mattress/bed was comfortable. Get what you pay for I guess.
Comment from Hotel Management
7 May 2024 by Berenice, Hotel Management
John, thank you for your feedback we truly appreciate your response, we are currently working on getting those things items fixed and we apologize for any inconvenience this may have caused.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Berenice, Hotel Management
Christopher, thank you for feedback we appreciate your response!
by A verified traveler from Grand Junction
Posted 30 Apr 2024
Overall great
Comment from Hotel Management
3 May 2024 by Tammy, Hotel Management
Thank you for the feedback, we greatly appreciate it!
by A verified traveler
Posted 29 Apr 2024
VERY clean property. Staf overall VERY helpful. With the exception of one employee - who was rude yelling at my daughter because she thought breakfast had started.
The property is a bit outdated but the cleaning staff do an awesome job. Be aware that there are no guest laundry service, or hot tub (as indicated as part of the amenities). Both out of order for some time per staff. Also, pool closes at 9. Only an inconvenience if you don't plan properly.
Comment from Hotel Management
3 May 2024 by Tammy, Hotel Management
Thank you for the feedback, we greatly appreciate it!
