Ratings based on 47 Verified Reviews
4.5 Room cleanliness
5.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Very clean and easy to access. There were lots of local dining options, and it was easy to walk or scooter to downtown Denver in minutes
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
31 May 2024 by Sonder, Hotel Management
Hi David, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.
by A verified traveler
Posted 27 Apr 2024
No Elevator and room was on third floor not very convenient when you have 2-50lb suitcases. I received no email for check in instructions so we ended up sitting outside in the cold for an hour after we had just gotten into Denver while on the phone trying to get access and having to fill out a registration form which I'm itself is crap! If I rent a room give me the key and let me go to it, I don't want to spend time filling out registration forms!
Comment from Hotel Management
29 Apr 2024 by Sonder, Hotel Management
Thank you for sharing your recent experience with us, Duane. We're sorry for any confusion with your reservation. We email our guests the instructions for our online check-in process, and once that is completed, you receive your check-in instructions three days before your start date. This ensures a smooth arrival. Should you decide to give us another chance, we'd love to show you a smoother stay.
by A verified traveler
Posted 18 Apr 2024
Perfect sized condo for a couple or single traveller. Nice rooftop patio. Fully stocked kitchen with full fridge and freezer. In suite laundry was a bonus. Great, safe, area within walking distance of coffee shop and several restaurants.
by A verified traveler
Posted 11 Apr 2024
Good.
by A verified traveler
DON'T EVEN THINK ABOUT IT!
Posted 8 Mar 2024 on HotelsMy overall experience was horrible. The room was extremely noisy, and we couldn't sleep at all. The bed was hard as a rock, and even after two days, I still have a backache. The cold breeze coming in through the windows added to our awful nights. In addition to these issues, they were not even responsive when we tried to reach out to them several times.
Comment from Hotel Management
11 Mar 2024 by Sonder, Hotel Management
Your feedback is important to us. It saddens us that you were disappointed in your visit. This space is prone to a lot of city noise and we do our best to make this clear on our listings, but we're sorry it was loud. We have white noise machines and earplugs in all of these spaces to aid sleep. Please accept our apologies for dropping the ball with communication. We pride ourselves on being available 24/7 through our app, call, text, and email for our guests, but we'll keep working to make improvements. Should you decide to give us another chance, we'd love to host you at one of our quieter locations for your next visit.
by A verified traveler from Simpsonville
Posted 29 Jan 2024
I love the neighborhood and appreciate it's central location when I needed to go elsewhere. Only complaint (more of a critique, actually), I would have appreciated a softer chair; whether is was softer dinette chairs on one additional upholstered side chair. When I was working only options sitting on the bed (not an option) or sitting at the table with the harder chairs. Not a deal breaker. Just a suggestion.
by A verified traveler
Posted 1 Dec 2023
by A verified traveler
Posted 30 Oct 2023
Nice area, property itself was good but we arrived to stains on the bedding, power outlets in the kitchen not working and there was a constant loud hum in the complex, likely the heating or something because it was below zero but it woke us up every night so not very comfortable. Would stay at Sønder again just not this particular property.
Comment from Hotel Management
31 Oct 2023 by Sonder, Hotel Management
Hi Sara, thanks for staying with us and providing a review. While we're glad you liked the area, we're sorry there were some issues. Cleanliness is important to us, and we're sorry for falling short. Had we known there were outlet problems, our team would've been happy to address this during your visit. We hope to show you a better experience next time.
by A verified traveler
Too bright at night
Posted 24 Oct 2023 on HotelsMain concern was how bright it was in the room in the middle of the night. I think I could have laid in bed and read a book. Maybe invest in some better window coverings.
Comment from Hotel Management
1 Nov 2023 by Sonder, Hotel Management
Hi Lucas, thanks for staying with us and providing a review. We're sorry your stay was disrupted by light in the room. This feedback helps us improve for future visits. We hope you'll stay with us again at any of our 40+ locations worldwide.
