Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
I didn’t like having to pay for overnight parking
Comment from Hotel Management
11 Jun 2024 by cm, Hotel Management
Thank you for staying with us we hope to see you again -
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by cm, Hotel Management
Thank you for staying with us we hope to see you again -
by A verified traveler
Posted 10 Jun 2024
We were on the 4th floor and realized that the elevator call button did not work when calling from the 4th floor. (It did work going from lobby to 4th.) We ended up having to walk each time we wanted to get to the first level.
Comment from Hotel Management
11 Jun 2024 by cm, Hotel Management
Thank you for staying with us we hope to see you again -
by A verified traveler
Posted 7 Jun 2024
it was great
Comment from Hotel Management
9 Jun 2024 by c, Hotel Management
Thank you for staying with us we hope to see you again soon!
by A verified traveler from Lexington
Posted 7 Jun 2024
Super friendly staff especially front desk gentleman
Comment from Hotel Management
7 Jun 2024 by c, Hotel Management
Thank you for staying with us we hope to see you again soon!
by A verified traveler
Posted 6 Jun 2024
IF YOU WANT TO BE GREETED BY A STAFF THAT WILL MOCK YOU THEN THIS IS YOUR HOTEL. Greeted by the most unfriendly staff ever. Walked in the front to check in and not a hello, or a thank you for staying with us. She went straight to ‘ ID and credit card’ in a very unfriendly tone. When inquired about why the service was so bad, (didn’t even bother to tell us where our room was, where the elevator was, etc.) we got a repetitive ‘Thank you for staying’ in the most sarcastic tone, with the never ending bad facial and body attitude by both the employee and her supervisor. For someone taking money that had to be earned by working several days this was unacceptable.
Comment from Hotel Management
6 Jun 2024 by Drew Apodaca, Hotel Management
Hello Dawn! We are so sorry to hear that your experience with us was a less than pleasant one. We do apologize that you feel as if you were mocked by the Hotel staff, and this is definitely something that will be addressed. We hope that you are able to find a hotel more suited to your needs the next time you are in town!
by A verified traveler
Posted 4 Jun 2024
Breakfast was not up to Holiday Inn express standards. Paid parking. Looked old and worn out. Given the wrong room at first. Staff not very friendly.
Comment from Hotel Management
5 Jun 2024 by c, Hotel Management
Hey Cindy! I'm really sorry to hear about your experience and that you don't feel our property met your expectations. I just wanted to clarify, for everyone who parks their car here does pay for parking as we have night security. Also it's worth mentioning that we actually completed a renovation 2 years ago where we upgraded to the blue design.Please rest assured that I have shared your concerns with our team so that we can address them promptly.If there's anything else I can assist you with or if you have any further feedback please don't hesitate,
by A verified traveler from Brush
Posted 31 May 2024
Very friendly and helpful staff. Close to the airport but pretty quiet. Great price!!
Comment from Hotel Management
31 May 2024 by Drew Apodaca, Hotel Management
We appreciate the stellar rating and your kind words. We all hope to welcome you back, should your travels bring you back to our neck of the woods!
by A verified traveler
Posted 30 May 2024
Excellent choice when needing an airport hotel.
Comment from Hotel Management
31 May 2024 by Drew, Hotel Management
Thank you for the kind words and that stellar rating! We all hope to welcome you back soon.
by A verified traveler
Posted 28 May 2024
Great stay. Very clean and beds were comfortable.
Comment from Hotel Management
31 May 2024 by Drew Apodaca, Hotel Management
We appreciate such a great review! We all hope to welcome you back soon, should your travels bring you to our neck of the woods.
