Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Kaitlyn, Hotel Management
Hi Nellie, I am so sorry to see you had a poor experience with us! Please give the hotel a call directly so we can discuss your recent stay and make it right.
by A verified traveler
Posted 31 May 2024
I liked the hot coffee in the mornings. :)
Comment from Hotel Management
31 May 2024 by Kaitlyn, Hotel Management
Hi Heather! Thank you for taking the time to leave a review. I like the hot coffee too :)
by A verified traveler
Posted 29 May 2024
The room was clean and the staff was great! In desperate need of some renovation!
Comment from Hotel Management
29 May 2024 by Kaitlyn, Hotel Management
Hi Todd! Thank you for staying with us, I'm glad our staff provided you with a comfortable experience while in Golden. We are an older property, but we're doing our best to keep up! We hope to welcome you back soon!
by A verified traveler
Posted 28 May 2024
Awesome customer service
Comment from Hotel Management
29 May 2024 by Kaitlyn, Hotel Management
Thank you Sandra! Our staff is very dedicated to providing the best service possible. Come visit us again soon!
by A verified traveler
Posted 28 May 2024
Property has alot of deferred maintenance.
Blinds could not be raised, tub faucet dripped, frame around bathroom mirror falling apart.
Could not connected onto WI-FI on three devices
Comment from Hotel Management
29 May 2024 by Kaitlyn, Hotel Management
Hi Wendy-Anne, I'm sorry our property wasn't up to standards! We are an older building, and our maintenance team does their best to keep up with any arising issues. Unfortunately, we can't predict when something will go wrong! We will definitely have maintenance expedite those issues with your room. Thank you for letting us know!
by A verified traveler
Posted 27 May 2024
Not up to standards. The door was not installed properly. Cold and air coming through huge gap on door all night.
Comment from Hotel Management
28 May 2024 by Kaitlyn, Hotel Management
Hi Claudia, I'm sorry to hear about your room. That does not sound like a pleasant night's sleep! Our front desk is more than happy to accommodate a room change if asked. We have someone at the desk 24/7, so time is never an issue for us. We will have maintenance take a look at that room so we can fix the issue for future guests. Thank you for letting us know and I apologize again for your experience.
by A verified traveler
Posted 27 May 2024
Very good
Comment from Hotel Management
28 May 2024 by Kaitlyn, Hotel Management
Thank you for taking time to provide feedback Pamela! I'm so happy to see you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted 27 May 2024
Nice hotel!
Comment from Hotel Management
28 May 2024 by Kaitlyn, Hotel Management
Thank you Ying! We appreciate it. Come back to Golden soon, and visit us again!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
11 Jun 2024 by Kaitlyn, Hotel Management
Thank you for the review, Abbigail! We hope you come back soon!
by A verified traveler
Posted 15 May 2024
Close to where I needed to go. And safe compared to where I stayed before.
Comment from Hotel Management
15 May 2024 by Kaitlyn, Hotel Management
Thank you for your review, Jennifer! I'm happy to hear we met your hotel needs. We hope to welcome you back soon!
