Ratings based on 46 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2024
Staff are very friendly and helpful. Beds are acceptable. Breakfast is average but passable. Tv in the rooms don’t work very well and air con didn’t work either.
Comment from Hotel Management
26 Jan 2024 by Yono, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and helpful, and we appreciate your positive comments about the beds. However, we apologize for any inconvenience you experienced with the TV and air conditioning in your room.We take guest feedback seriously, and your comments will be shared with our maintenance team to address the issues with the TV and air conditioning units. We strive to provide a comfortable and enjoyable stay for all our guests, and your input helps us identify areas for improvement.We hope to have the opportunity to welcome you back in the future, and we'll make every effort to ensure your next stay exceeds your expectations. If there's anything specific you'd like us to address or if you have further details to share, please feel free to contact our front desk directly.Thank you again for choosing our hotel, and we look forward to the chance to host you again.Best regards,General ManagerYono Sulistyo
by A verified traveler
Posted 19 Oct 2023
Was a good place to stay but not perfect
Comment from Hotel Management
20 Oct 2023 by Yono, Hotel Management
Dear our valued guests, Thank you for choosing Quest San Denpasar and thank you for the positive review you have given. We are very happy to know that your stay at Quest San Denpasar was quite satisfying. Services and facilities are our priority for guest comfort. We are waiting for your next arrival. Warm regards, Yono Sulistyo General Manager
by A verified traveler
Posted 15 Aug 2022 on Hotels
Overall sangat direkomendasikan.
Harga murah tapi kaualitas nyaman. Ada balkonnya pula.
Hal minor:
Menu sarapan kurang beragam.
Lokasi kurang cocok untuk pejalan kaki.
by A verified traveler
Posted 13 Jun 2022 on Wotif
by A verified traveler
Posted 4 May 2022
Staff extremely helpful
Unfortunately rooms are not well maintained and housekeeping not up to standard i.e. bed covers not changed disposable items not replaced
Comment from Hotel Management
13 May 2022 by Apology Letter, Hotel Management
Dear Atif,
Thank you for staying at Quest San Hotel Denpasar,
On behalf of management we would like to apologize for the inconvenience during your stay. We will ensure to improve our cleanliness in the room by doing more intensive training for staff ,
We hope to be given the opportunity to provide better service in the future
Look forward for your next visit.
Regards,
Agung Suddha
General Manager
by A verified traveler
Posted 28 Feb 2020 on Hotels
by A verified traveler
Posted 20 Feb 2020 on Hotels
by A verified traveler from Perth
Posted 12 Feb 2020
Promptly and good price and friendly service
Nothing I don’t like.
by A verified traveler
Posted 31 Dec 2019 on Hotels
Nice comfortable room, friendly staff. The location is somewhat far from the Denpasar-area beaches.
by A verified traveler from Sydney
Posted 19 Dec 2019
I like the customer care of this hotel.Every staff greets and values their guests.The manager is always ready to improve the guest satisfaction
