Ratings based on 372 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass
Comment from Hotel Management
26 Apr 2024 by Ikhyar Setya, Hotel Management
Dear Taha,We deeply appreciate your feedback regarding your recent visit to InterContinental Bali Sanur Resort, although we are disheartened to learn of your concerns regarding the cleanliness of the beach area.Rest assured, we have already taken immediate action to address the issues you have raised, to mitigate the presence of plastic waste.Please do not hesitate to contact us directly if there is anything further we can assist you with. Thank you for choosing InterContinental Bali Sanur Resort, and we look forward to the opportunity to welcome you back in the future.Warm Regards,Ikhyar Setya - Management Team
by A verified traveler
Posted 10 Apr 2024
The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.
Comment from Hotel Management
18 Apr 2024 by Sarah, Hotel Management
Dear Haibin, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team
by A verified traveler
Posted 18 Mar 2024
The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.
Comment from Hotel Management
20 Mar 2024 by Sarah, Hotel Management
Dear Mr. Emmanuel, Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay. On behalf of the team, I do apologies for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future. I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort. Kind regards, Sarah Devita - Management Team
by A verified traveler
Posted 9 Feb 2024
One of the most magical resorts I have stayed at. I felt I instantly at peace there. Great breakfast and were very accommodating to my dietary needs. The room was spacious, bright & clean. The finishing touch on a great experience was the fact they provided 2 x 1.5 litre bottles of water every day and got me more so promptly every time I requested it. Only thing I would have liked is milk in the mini bar for my coffee.
Comment from Hotel Management
12 Feb 2024 by Sarah, Hotel Management
Dear Ms. Kalistia, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning our great breakfast, spacious and clean room, an dour services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team
by A verified traveler from Greenacres
Posted 7 Feb 2024
Comment from Hotel Management
8 Feb 2024 by Sarah, Hotel Management
Dear Mr. Charles, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team
by A verified traveler
Posted 29 Jan 2024 on Lastminute
Overall disappointing. This property is not of the standard expected of the Intercontinental brand. The room design was beautiful but there is constant construction noise. The property is in poor condition and far from 5 star and having undergone a complete “refresh”. The view from the rooms to the beach is beautiful but when you look down the giant water feature centre piece of the gardens in the photos which the rooms overlook is surrounded by a horrendously toxic looking green pool. The whole place feels a bit like they are just barely spinning the wheels and looking to offload it to be honest. Had a facial and massage at the spa which were both nice. Breakfast buffet restaurant is probably the only part of the hotel that is actually 5 star and International standard, except the poor staff who were excellent had to try and work around positioning tables so the leaking roof wasn’t dripping on guests heads. The whole place had a bit of a faulty towers hotel feel about it and definitely not Intercontinental brand standard.
Comment from Hotel Management
29 Jan 2024 by Sarah, Hotel Management
Dear Ms. Leanne Therese, Thank you very much for taking the time to review of our hotel. We are incredibly saddened to receive your feedback experience was not met your expectations. The resort is currently undergoing a refurbishment period, which is expected to be completed soon and we endeavor to make this process as seamless as possible. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.Sincerely, Sarah Devita – Management team.
by A verified traveler
Posted 23 Jan 2024
Great property for mature adults. Quiet and peaceful.
Check in was poor. Arrived late and room not ready. They put us up in another room at midnight and we moved in the morning. Quite spoiled first day.
Very clean and large room. Big pool you can lap.
Wouldn’t stay again as too quiet for me.
Comment from Hotel Management
29 Jan 2024 by Sarah, Hotel Management
Dear Mr. Christopher, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team
by A verified traveler
Posted 12 Jan 2024 on Lastminute
A bit dated but staff were excellent ,the pool was a bit hot compared to other pools we went in , hard to cool off on a 40 degree day
Comment from Hotel Management
15 Jan 2024 by Sarah, Hotel Management
Dear Mr. Gregory, We are delighted to hear about your recent experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.
by A verified traveler
Posted 31 Dec 2023
A lovely hotel to relax away from busy Seminyak. First time and will be back
Comment from Hotel Management
2 Jan 2024 by Sarah, Hotel Management
Dear Mr. Cameron, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team
by A verified traveler
Posted 25 Dec 2023 on Orbitz
Comment from Hotel Management
28 Dec 2023 by Sarah, Hotel Management
Dear Mr. Alex, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.
