Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Great location. I’ve stayed here a couple times. Only thing this time is the hotel is currently doing renovations. Would probably wait until Construction is complete to book.
Comment from Hotel Management
17 Jun 2024 by DS, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear that you appreciate our great location and have chosen to stay with us multiple times.We apologize for any inconvenience caused by the ongoing renovations. We understand that construction can be disruptive, and we appreciate your patience and understanding during this time.We are working hard to complete the renovations as quickly as possible to enhance our facilities and provide an even better experience for our guests. We hope you will consider staying with us again once the construction is complete.Thank you again for your feedback and for being a valued guest. We look forward to welcoming you back in the future.
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
15 Jun 2024 by DS, Hotel Management
Thank you for your feedback. Please contact the hotel directly so that we are able to address any concerns you may have.
by A verified traveler
Posted 10 Jun 2024
Renovations are going on. So if you want to sleep in, that is not possible. Everything else was great! Would Go back!
Comment from Hotel Management
10 Jun 2024 by Ally, Hotel Management
Hi Lindsey, Thank you for leaving us a review! We hope to welcome you back after our renovation is complete this fall for a 5 star experience!
by A verified traveler from New York
Posted 5 Jun 2024
Hotel was lovely, and the included breakfast was excellent. Parking in the area is VERY difficult and self-parking at the hotel costs about $25 a day, an unexpected additional expense. The staff was very helpful and available. However, there was one glaring incident. The fire alarm was accidently set off by a guest, and no one could shut it off. It went on for over three hours, and there was no place to escape it in the hotel. It was vey loud, very intrusive, and very persistent. Great for a fire alarm, terrible if you want to take a nap in your room or even have a conversation. Hope this gets handled for the future because it is a wonderful hotel.
Comment from Hotel Management
10 Jun 2024 by Ally, Hotel Management
Hello Paulette, Thank you for taking the time to leave us a review! We appreciate hearing from all of our guests as we continually work to improve. I sincerely apologize for the issues you experienced with the fire alarm during your stay with us. We hope to welcome you back for a fully renovated, five-star stay this fall!
by A verified traveler
Posted 2 Jun 2024
love the location. Propwety was clean and super comfortable. Definitely will recommend the property
Comment from Hotel Management
3 Jun 2024 by Ally, Hotel Management
Thank you for the 5 star review! We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Jun 2024
Having worked in the hospitality industry I was disappointed due to the lack of cleanliness to the pool. I was aware of the hotel being renovated. However before arriving o asked if the pool would be available and was told it would be. Since I prefer the pool to the beach. However the pool was green and there was mold at the first step and the deep end was brown as well. The staff at the front desk was polite but obviously not experienced. We ordered lunch and when it was received it was not compete. No silverware napkins and no bacon on the chicken bacon sandwich. When we arrived the first room we were assigned to smelled so we were moved. I hope to return when the hotel is renovated due to the great location and not needing a car. Hope the pool co will be on top of the cleanliness.
Comment from Hotel Management
3 Jun 2024 by Taylor W. , Hotel Management
Hello Sabrina, Thank you for taking the time to leave us a review! We appreciate hearing from all of our guests as we continually work to improve. I sincerely apologize for the issues you experienced during your stay with us. We do have our pool serviced regularly, however, I will certainly look into this and ensure it is being completed thoroughly. I also apologize for the issues you experienced with your lunch. Thank you for bringing this to our attention; I will use this as a training opportunity with our team to prevent this from recurring. We hope to welcome you back for a fully renovated, five-star stay this fall!
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 30 May 2024
Everything was great
Comment from Hotel Management
30 May 2024 by Taylor W. , Hotel Management
Thanks for the great review, Mary! We are so glad you enjoyed your stay. We hope to have you back in a few months to see our completed renovation!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
20 Jun 2024 by DS, Hotel Management
Thank you for your feedback. We look forward to having you as our guest again.
by A verified traveler
Posted 29 May 2024
The hotel is under construction. The carpets were dirty. The elevators were broken most of the time.
Comment from Hotel Management
31 May 2024 by Ally, Hotel Management
Hi Maria, Thank you for letting us know how your recent stay with us was. We appreciate all feedback as we continually work to improve. I am very sorry to hear that you experienced these issues during your stay. We hope to welcome you back this fall once our renovation is complete!
