Ratings based on 23 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2024
The only Room services and meals offered were noodles or rice, hardly the quality suggested by the hotel website. As there was no way to open the window the room stayed humid with water covering the windows every morning soaking the floor. Amit, the valet/security guy was fantastic and was the only staff member who made us feel welcome.
Comment from Hotel Management
21 Feb 2024 by General Manager, Hotel Management
Dear daniel, We are deeply concerned to hear about your experience as it falls short of the high standards we strive to provide for our guests. Your feedback regarding the limited variety in our room service menu and the discrepancy with our website portrayal is being taken seriously, and we are reviewing our food offerings to ensure they meet our guests' expectations. The issue with humidity in your room is also troubling, and we are addressing it with urgency. Our maintenance team has been notified to investigate and rectify the ventilation problem to prevent any recurrence of such an uncomfortable environment. We are heartened to learn that Amit provided exceptional service and made you feel welcomed. His dedication is a shining example of the guest experience we aim to deliver. We have shared your compliments with him and are encouraging all our staff to follow his admirable standard of guest care. Please rest assured that we are committed to improving these aspects of our service to ensure a more enjoyable stay for all our guests in the future. If you choose to stay with us again, we are confident you will see the positive changes we are making. Thanks & Regards,Shiv Kumar
by A verified traveler
Posted 11 Jan 2024 on Hotels
by A verified traveler
Good enough
Posted 24 Nov 2021 on HotelsIt was a good enough stay, however, not that great. I would say it was a little expensive based on the hotel overall. The staff was really great and friendly.
Their key system had some trouble, so every time you wanna go to your room, you have to ask the staff to unlock it for you. There was also some work such as painting going on during our stay.
by A verified traveler
Posted 30 Dec 2020 on Hotels
Comment from Hotel Management
18 Jan 2021 by Sumit, Hotel Management
Hello,
Greetings from Grand Venizia!
It has been our privilege to have you staying with us at Grand Venizia, New Delhi.
We have always been earnest in our endeavour to extend the very best of Grand Venizia to Our Guest.
Thank you very much for your invaluable suggestions and evaluations.
We have noted your concern and shared with the relevant department so that the same does not recur in the future.
We look forward to the opportunity to serve you again and assure you a very pleasant stay with us.
With warm regards
by A verified traveler
Posted 24 Feb 2020
Everything was wonderful. Except it was quite noisy until late due to a party at the facility, right outside my door
by A verified traveler
Inaccurate listing! Wrong location, wrong stars
Posted 9 Feb 2020 on HotelsThis hotel is not in the location Hotels.com states it is. It is 45 mins further towards the north from the address hotels.com states. Good luck in getting there.... directions are impossible in India and since this is completely mistepresented it is even harder getting there. The staff are inconsiderate and overall so-so experience. The bed is rock hard and it is not clean at all. The star rating should be downgraded to be more accurate.
Comment from Hotel Management
10 Feb 2020 by Rashika Negi , Hotel Management
Dear Mr. Jonathan, Thank you for the time you took to share your valued feedback regarding your recent stay at Grand Venizia.
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
We value our customer's opinions and would like to thank you for bringing this to our attention. I will make sure you are provided with location guidance on your next visit.
Your comments about the bed maintenance and staff are noted. The team and I and will do the necessary action to ensure this is not repeated.
We hope you will give us another chance to make things right. I’m looking forward to having you again as a guest in our hotel.
Regards
by A verified traveler
Disappointed
Posted 13 Jan 2020 on HotelsBooked 2 rooms both rooms very cold with heating not working waited 4 hrs for electric blow heaters. Hotel has lots of potential however needs a bit of a make over.
Comment from Hotel Management
10 Feb 2020 by Rashika Negi , Hotel Management
Dear Guest, Thank you for taking the time to give your feedback regarding your stay at Grand Venizia.
I'm sorry to hear the services weren't up to the standard you've come to expect from us. I have personally addressed this with the concerned department to ensure this won't happen again.
However, I sincerely apologize for the inconvenience and hope you will give us another chance to make things right. We look forward to welcoming you back to Grand Venizia.
Regards
by A verified traveler
Posted 3 Jan 2020
Pathetic hotel, there was leakage in bathroom . Nothing was done inspite repeated requests. Entire night we couldnt sleep beacise of water leakage noice. There was party in hotel and while check inner were told rooms are noise proof but it wasn't the case. It was too loud till late night. We had to request multiple times for small thing like tooth brush / paste. There was lot of confusion around booking amount, Expedia staff tried helping but hotel manager was rigid and didn't help. Breakfast was over prized and below average.
Overall it was worst experience and waste of money.
Comment from Hotel Management
12 Jan 2020 by Prashant Kukreti . Asst. Front Office Manager, Hotel Management
Dear Mr. Sir
Greeting From Hotel Grand Venizia..!
Please accept my apologies for the inconvenience caused to you during your stay at Hotel Grand Venizia. we'll work hard to fix the issue you experienced. Thanks for letting us know. so such kind of things will not repeat in future.
Thanks & Regards
by A verified traveler
Don’t stay at this hotel
Posted 24 Dec 2019 on HotelsI travelled from UK and stayed in this hotel for 2 nights. This hotel is about 15km away from Delhi city Center so be careful when you read the reviews that say it’s close to the city as those reviews might not be genuine. The room I was given wasn’t not cleaned properly as it was full of debris falling off the walls and I asked if they could change the room and was told there wasn’t any room available although during the check-in they asked if I wanted a double or twin room. The toilet wasn’t that clean and the breakfast was okay with limited choices. I was there in December which was the winter there and the temperature in the room was around 15 degrees c which could be chilly and the receptionist told me there was no heating in the room and didn’t offer any portable heating device given the room was almost freezing. I wouldn’t recommend this hotel.
Comment from Hotel Management
12 Jan 2020 by Prashant Kukreti Asst. Front Office Manager, Hotel Management
Dear Sir,
Greeting From Hotel Grand Venizia..!
Please accept my apologies for the inconvenience caused to you during your stay at Hotel Grand Venizia. we'll work hard to fix the issue you experienced. Thanks for letting us know. so such kind of things will not repeat in future.
Thanks & Regards
by A verified traveler
Great service, food and room!
Posted 22 Dec 2019 on HotelsWhat a gem of place. Great overall experience. All staff were very professional and went out of their way to accommodate our needs. Thanks for the heater! We were made to feel very welcome. Food was excellent and they had a really good variety of dishes. Room was really nice and the bed was very comfortable.
We would definitely come back.
Comment from Hotel Management
23 Dec 2019 by Abhishek Narain, Hotel Management
Thnakd giving us a good rating and appreciating our services we look forward to welcome you again to our hotel
Regards
Abhishek Narain
General Manager
Hotel Grand Venizia by 1589 Hotels
