Ratings based on 46 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2023 on Hotels
by A verified traveler
Posted 22 May 2022
A nice hotel , you have parking space for your cars also
Comment from Hotel Management
26 Jun 2022 by Vinod Pandey, Hotel Management
Dear Guest,
Greetings! We do appreciate you taking the time out to share with us your experience. Thank you for your positive comments it gives us immense pleasure to know that you enjoyed your stay with us. We are continuously working with our teams to ensure flawless service and great product experience for all our guests. we have shared your positive feedback with all concerned. We sincerely await the opportunity to welcome you once again.
by A verified traveler
Posted 8 Dec 2021
Good
Comment from Hotel Management
12 Dec 2021 by Vinod Pandey , Hotel Management
Dear Mr. Abhishek,
Greeting's from The Muse Sarovar Portico, Nehru Place, New Delhi.
Thank you for sharing your candid review. It's our constant endeavor to provide you personalized and efficient services all the time. Feedback from valuable patrons like you helps us to improve and boost us to perform better and better. We look forward to welcoming you back soon. Thank you
by A verified traveler from Delhi
Posted 1 Dec 2020
Staff is courteous and decent. In room accessories should have multiple choices!
Overall a pleasant experience. Well recommended for a day or 2 stay.
Comment from Hotel Management
8 Dec 2020 by Vinod Pandey , Hotel Management
Dear Guest ,
Greetings!
We do appreciate you taking the time out to share with us your experience. Thank you for your positive comments it gives us immense pleasure to know that you enjoyed your stay with us. We are continuously working with our teams to ensure flawless service and great product experience for all our guests. we have shared your positive feedback with all concerned. We sincerely await the opportunity to welcome you once again.
by A verified traveler from USA
Posted 13 Jan 2019
This is the worst hotel that I had ever stayed in my life! I had at 2:00 am and the entire hotel staff was fast asleep although they were notified of my late arrival. The cabbie yelled and screamed and got them to open the gate. At check-in they informed their room key card machine was out of order and they can't give me any keys. Each time I left the room, I had to call the hotel staff to open the door with the master key. The air-conditioner does not work so they have ceiling fans in every room! Although the fan is shown to have multiple speeds it had only one speed - full speed. The hotel staff informed the mineral water they supplied in the rooms was not of good quality and for extra charge they can provide me better quality water. Breakfast spread is minimal to say the least.
Next day, I had a guest come to visit me. She is a very well known socialite in Delhi. First the front desk called me and asked me to come down and identify my guest. I went down to the shabby lobby and identified her. Then they wanted to see her photo ID and she showed it to them. Then they asked her to leave her photo ID with them while she visited me. She found it extremely insulting and refused to come in. I too was aghast at the rude and mean behavior of the hotel staff. I was scheduled to stay for about 3 weeks and left in less than 24 hours. Stay away from this hotel that lacks basic amenities and run by a bunch of untrained morons!!
Comment from Hotel Management
13 Jan 2019 by vinod Pandey, Hotel Management
Dear Mr. Banerjee,
we extremely apologize for the inconvenience caused to you during your stay
I am personally dismayed to know of the incidents, which affected your stay & front desk experience at The Muse Sarovar Portico, New Delhi.
I have investigated on the issue and found that due to technical error our key card machine did not work during that period,
in regards to the id proof for outsider guest, it’s a hotel policy to take id proof from every outsider guest for the safety of guest and hotel.
we are extremely apologies on behalf of our team for the inconvenience caused to you
Thank you again for your review, do plan another stay with us so that we can ensure a glitch-free stay experience for you and your loved ones.
Look forward to welcoming back to the hotel
Regards
Vinod Pandey
Front Office Manager
by A verified traveler
Posted 25 Dec 2018 on Ebookers
Hotel staff are really pleasant and friendly, always willing to help. Rooms are clean. Food served at hotel is not great very mediocure
Comment from Hotel Management
15 Jan 2019 by Vinod Pandey , Hotel Management
Dear Guest
We are glad to note that you had a pleasant stay at our hotel which added many wonderful moments to your memories., we have noted the concern in regards to the food and convey your feedback to concern department,
Your continued patronage is important to us and we look forward to many more enriching experiences with you.,
we look forward to welcome back to the hotel
by A verified traveler
Good Business Hotel
Posted 10 Dec 2018 on HotelsGood for short business stays.
Comment from Hotel Management
15 Jan 2019 by vinod Pandey, Hotel Management
Dear Valued Guest
We are glad to note that you had a pleasant stay at our hotel which added many wonderful moments to your memories. Your continued patronage is important to us and we look forward to many more enriching experiences with you.
Look forward to welcome back to the hotel
by A verified traveler
Posted 6 Dec 2018
Comment from Hotel Management
15 Jan 2019 by vinod pandey, Hotel Management
We are glad to note that you had a pleasant stay at our hotel which added many wonderful moments to your memories. Your continued patronage is important to us and we look forward to many more enriching experiences with you.
Recommended
for Everyoneby A verified traveler from Philadelphia
Nice hotel. Conveniently located.
Posted 27 Jun 2018We had a very enjoyable stay at the Muse. The staff is very prompt, courteous, and efficient. The rooms were clean and well-maintained. The breakfast buffet is good, but you can also order room service 24/7. Their paneer and chicken items are especially good!!
by A verified traveler from chandigarh
Overpriced
Posted 20 May 2018When I checked in there was no parking for me . The staff didn’t even bother to unload my luggage and asked me to go park on the road outside .
I had asked for an Airport drop at 5 , but car was not ready on time .
I was rudely woken up at 6:44 am by a clueless employee who asked me if I wanted a shaving kit .. apparently he Dialed the wrong room 😡.
The food was good and I did get the soft pillow I asked for , so that was good .
Overall for the service this hotel is terribly overpriced. The staff needs a lot of training.
