Ratings based on 12 Verified Reviews

2.7 out of 5
2.7 Room cleanliness
2.9 Service & staff
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 1 Feb 2020
I was shocked and disappointed about the property and service we received.. This shouldn’t be on Expedia at all
2 out of 5
by A verified traveler

Posted 27 Jan 2020
A pretty basic place in a very run down area. The taxi transfer they promised didn't happen. I won't be returning.
1 out of 5
by A verified traveler

Posted 19 Jan 2020 on Travelocity
You get what you pay for. I stayed here Nov 3, 2019 as a party of 3 adults. The location is in a small crowded alley that is difficult for even an auto to drive through. The hotel receptionist tried to fleece us by getting a taxi service for Rs 300 to airport and asked us to pay Rs 600. Fortunately we had checked the rates online and challenged her on the price and she agreed to settle for Rs 300. The bathroom did even have a shower curtain, the drain was clogged and the cleanliness was lacking greatly. Only positive was the small distance from airport.
Comment from Hotel Management
20 Jan 2020 by vijay, Hotel Management
Dear Guest, I thank you for sparing your valuable time to post a review Please accept our sincere apology for the inconvenience caused during your stay. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. We have taken up with the concerned departments and corrective actions have been taken. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Regards ganesh
3 out of 5
by A verified traveler

Posted 21 Dec 2019
Very difficult to reach the hotel grounds are very narrow
Comment from Hotel Management
25 Dec 2019 by ganesh, Hotel Management
Dear Guest, Thank you for choosing our property for your stay and giving us opportunity to serve you. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have noted your feedback. Please accept our sincere apologies for the inconvenience caused to you. We are in process of checking the root cause of this problem and will resolve soon. I hope your rest of the stay is comfortable and enjoyable with us. As a valued guest, we hope you choose to stay with us whenever your travels bring you back to New Delhi. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to New Delhi. Best regards
4 out of 5
by A verified traveler

Posted 25 Nov 2019 on Ebookers
Comment from Hotel Management
8 Dec 2019 by ganesh, Hotel Management
Dear Guest, Thank you for your review, we greatly appreciate your kind words and feedback. I am pleased to know that you had a comfortable stay with us at the Our Property and you enjoyed the services. The entire staff is dedicated in delivering exceptional services to all our guests and I am glad to know we were able to curate your stay “memorable” We once again Thank you for staying at our Property and we hope you choose to stay with us again whenever your travel needs bring you back to New Delhi. Best Wishes
2 out of 5
by A verified traveler

Posted 23 Nov 2019 on Orbitz
Unfortunately you pay what you get. No AC working in room, no elevator so had to climb 5 flight of stairs after a 19 hour trip. Not fun at all. And then when one of the guys said lock you door be careful. I was like hell not Im out of here. Check out 20 min later.
Comment from Hotel Management
8 Dec 2019 by ganesh, Hotel Management
Dear Guest, I thank you for sparing your valuable time to post a review Please accept our sincere apology for the inconvenience caused during your stay. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. We have taken up with the concerned departments and corrective actions have been taken. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Regards
1 out of 5
by A verified traveler from Leicester, UK

Posted 5 Nov 2019
Really poor experience, had to ask reception to be moved due to loo not working, and it took over an hour to get another room as they didn't have any clean ones. Had to request the rooms to be cleaned in the morning which is something i've never come across. Also had to tell them I was coming down for breakfast, as they didn't have anything out for the first day, which made us late, as we had to wait 30 minutes for the buffet to be setup. Overall really poor experience for someone travelling to Delhi.
Comment from Hotel Management
5 Nov 2019 by Ganesh, Hotel Management
Dear Guest, I thank you for sparing your valuable time to post a review Please accept our sincere apology for the inconvenience caused during your stay. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. We have taken up with the concerned departments and corrective actions have been taken. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Regards
5 out of 5
by A verified traveler

Posted 25 Oct 2019
Had a wonderful stay with hotel urban luxury room was good neat and clean staff was helpful nice location near by airport and metro. Enjoyed my trip.
Comment from Hotel Management
26 Oct 2019 by Ganesh Sharma, Hotel Management
Dear Guest, Greetings!! Thank you for taking the time to share your experience at Our Property on It is a pleasure to read such a pleasant review and it gives me immense joy when our guests leave on a positive note. I am glad to read that you enjoyed different aspects of the hotel during your stay with us and the meals and services offered by my team were to your expectation. It has been my pleasure to convey your compliments to the entire team. They are delighted to know that their contribution has been recognized and appreciated by you. We take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your kind comments regarding the services. it’s all about people working together to create memories of a life time for all our guests. Thank you for your review and we hope to welcome you back in the not so distant future. Best Regards
3 out of 5
by A verified traveler

Posted 12 Oct 2019
Good location, friendly staff who were very helpful, delicious food. Could have been cleaner, or had a nicer communal place to sit (the restaurant didn't seem finished). For the price we paid it was good value
Comment from Hotel Management
13 Oct 2019 by Ganesh Sharma, Hotel Management
Dear Guest Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guest, Our Team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with all departments. We do hope that you will allow us another opportunity to welcome you and we would be happy to oversee your reservation to ensure you get a room that does exceed your expectations. We have frequent return guests, thus I assure you that we will make your stay a memorable one. Best regards
3 out of 5
by A verified traveler

Posted 25 Sep 2019
Comment from Hotel Management
26 Sep 2019 by Ganesh Sharma, Hotel Management
Dear Guest Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guest, Our Team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with all departments. We do hope that you will allow us another opportunity to welcome you and we would be happy to oversee your reservation to ensure you get a room that does exceed your expectations. We have frequent return guests, thus I assure you that we will make your stay a memorable one. Best regards
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