Ratings based on 280 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
I recently stayed at the wonderful hotel with a group of friends and overall, our experience was quite delightful. The staff was incredibly friendly, always greeting us with big smiles and providing great service throughout our stay. From check-in to check-out, they made us feel welcome and attended to all our needs promptly.
The hotel itself is well-maintained with all the facilities one could ask for during a pleasant stay. The rooms were clean and comfortable, offering a relaxing space to unwind after a day of exploring the city. The amenities provided added a nice touch to our visit, making us feel pampered and well taken care of.
However, there was one significant downside to our otherwise fantastic stay - the washroom drainage issue. Unfortunately, the drainage in the washroom was not functioning properly, which made taking showers a less than pleasant experience. Dealing with standing water while trying to shower is definitely not something you want to encounter during your stay at a hotel.
Despite this setback, I must commend the staff for their efforts in trying to address the issue promptly. They were apologetic and tried to assist us as best they could, which we appreciated. It's evident that they care about the comfort of their guests and strive to provide a positive experience overall.
In conclusion, this hotel is a great choice for those looking for excellent service, friendly staff, and a comfort
Comment from Hotel Management
1 Apr 2024 by Shuvendu Banerjee, Hotel Management
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that overall, you and your friends had a delightful stay and that you found our staff to be incredibly friendly and accommodating. Providing exceptional service and ensuring our guests feel welcome and attended to is always our top priority.We're glad to hear that you enjoyed our well-maintained facilities, comfortable rooms, and the amenities provided during your visit. However, we sincerely apologize for the inconvenience caused by the drainage issue in your washroom. We understand how frustrating it can be to encounter such issues during your stay, and we appreciate your patience and understanding as we worked to resolve it promptly.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a flawless experience in the near future.Warm regards,Shuvendu BanerjeeGeneral Manager
by A verified traveler
Posted 10 Mar 2024
The hotel is away behind 5 star hotel , internet down for 2 days
Poor international TV channel
Hygiene is out of stander. No good monitoring on house keeping people.
Breakfast buffet are very limited to Indian food.
The price is very high compared to the services and facilities at the hotel.
All hotel facility close at 11:30 pm except in room dining
Comment from Hotel Management
1 Apr 2024 by Shuvendu Banerjee, Hotel Management
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your review. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
12 Feb 2024 by Shuvendu Banerjee, Hotel Management
Thank you for your feedback. We always strive to curate memorable experiences for our guests. However, may I kindly request you to share any points of concerns which has resulted in low rating so that we can share your valuable feedback with the concerned department for necessary corrective actions. I can be reached at shuvendu.banerjee@ihg.com.
by A verified traveler from Croydon
Posted 19 Jan 2024
Very nice building and indeed rooms and shower etc. but it was cold in Delhi, and the room did not get above 17C. I asked for a heater on 3 times and one finally arrived on the 3rd night.
The Buffet meals were great (both breakfast and dinner) but I for a poached egg at breakfast and after a long wait had a disappointing result.
The staff were certainly polite but as an example, the heater just didn't arrive until I really made a fuss.
Comment from Hotel Management
23 Jan 2024 by Shuvendu Banerjee, Hotel Management
Dear GuestGreetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you with respect to room temperature and food quality. We always strive to curate memorable experiences for our guests; hence we apologize that we missed the mark. Please be assured that we have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager
by A verified traveler
Noisy and no pool
Posted 1 Jan 2024 on HotelsThe pool is being redone. Which means no pool and aot of noise if they put you above pool
Comment from Hotel Management
23 Jan 2024 by Shuvendu Banerjee, Hotel Management
Thank you for your feedback. We regret the inconvenience caused to you with respect to pool upgradation. We always strive to curate memorable experiences for our guests; hence we apologize that we missed the mark. Please be assured that we have shared your feedback with the concerned department so that necessary corrective actions can be taken.
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
1 Jan 2024 by Shuvendu Banerjee, Hotel Management
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
1 Jan 2024 by Shuvendu Banerjee, Hotel Management
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager
by A verified traveler from Westborough
Posted 7 Nov 2023
Comment from Hotel Management
1 Jan 2024 by Shuvendu Banerjee, Hotel Management
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager
by A verified traveler
Posted 2 Nov 2023
No trash bag in trash can room stink bath room and toilet to tight staff excellent dinning area very nice food good
Comment from Hotel Management
3 Nov 2023 by Shuvendu Banerjee, Hotel Management
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager
by A verified traveler
Nice Hotel in Delhi
Posted 1 Sep 2023 on HotelsNice hotel
Good value
Comfy bed
Comment from Hotel Management
4 Sep 2023 by Shuvendu Banerjee, Hotel Management
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager
