Ratings based on 713 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Excellent
by A verified traveler
Posted 4 Apr 2024
Wonderful stay as always. The staff was amazing, the food was delicious and the views spectacular. Cant wait to return!
Comment from Hotel Management
5 Apr 2024 by Hotel Management, Hotel Management
Dear Satinder,Thank you for sharing your wonderful experience with us. We are thrilled to hear that your stay was as delightful as always, highlighted by our amazing staff, delicious food, and spectacular views. Your eagerness to return is the highest compliment we could receive, and we can't wait to welcome you back for another memorable visit.
by A verified traveler
Posted 31 Mar 2024
This is our 2nd year in a row and I can wait to go back next year.
Comment from Hotel Management
1 Apr 2024 by Hotel Management, Hotel Management
Thank you for the feedback, Sonia! We are delighted to hear that you have chosen to stay with us for the second year in a row and are already looking forward to your return next year. It is wonderful to know that our hotel has become a place you're excited to revisit. We can't wait to welcome you back for another memorable experience and thank you for your continued loyalty.
by A verified traveler
Posted 24 Mar 2024
Great location in Del Mar. solid 4 star. Elevator was broken which was a bit inconvenient. Bed was very comfortable. Staff very friendly.
Comment from Hotel Management
25 Mar 2024 by Hotel Management, Hotel Management
Dear Alli and Win,Thank you for sharing your feedback on your stay in Del Mar. We are pleased to hear that you enjoyed our great location and found our accommodations and service to be of a solid 4-star quality. We apologize for the inconvenience caused by the broken elevator and appreciate your understanding. It is wonderful to know that you found the bed very comfortable and our staff friendly. We look forward to welcoming you back for another pleasant stay.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Hotel Management, Hotel Management
Thank you for the feedback, Linda! We are so happy to hear that you enjoyed your time with us and we hope you can visit us again soon.
by A verified traveler from Fallbrook
Posted 18 Feb 2024
Great stay … daughters wedding absolutely stunning
Comment from Hotel Management
20 Feb 2024 by Hotel Management, Hotel Management
Dear Jackie,We are thrilled to hear that your stay during your daughter's wedding was absolutely stunning. It is wonderful to know that everything went great and contributed to a memorable experience for such a special occasion. We hope the beauty and joy of the event will stay with you for years to come. Thank you for choosing us for this significant celebration. We look forward to welcoming you back for future memorable moments.
by A verified traveler
Posted 17 Feb 2024
Room service was sparse. Over the top and beyond expensive. Food was creative in restaurants but almost never cooked right. Medium rare steak came out medium …..second time it came out medium decided not to send it back a third time lobster bisque came out cold sent it back. Most annoying thing was size of the bathroom is minuscule and the room service menu just was unacceptable. I would’ve liked a pot of coffee available or a pot of hot cocoa in the mornings .The coffee shop was almost always closed whether it was 10 in the morning or four in the afternoon. The valet service was superior. I had to ask five times where the ice machine was and finally called and she told me to go get it myself on the second or third floor. That was ridiculous. I would not come back. The prices are over the top and you’re not getting the value for the price. If you want the experience that’s fine but I’m not spending $5000 for four days for an experience where everything is priced four times what it should be.
Comment from Hotel Management
21 Feb 2024 by Hotel Management, Hotel Management
Dear Lauren,We appreciate your feedback, though we are sorry to hear that your experience did not meet expectations, particularly with room service and dining. It is disappointing to learn that the food did not arrive as ordered and that the amenities, including the coffee shop's availability and the size of the bathroom, fell short of your needs. We take your comments seriously as we strive to improve our guest experience. We hope to have the opportunity to offer a more satisfying stay in the future.Sincerely,The L'Auberge Del Mar Team
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Hotel Management, Hotel Management
Thank you for the feedback, Suresh! We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back in the future.
by A verified traveler
Posted 10 Jan 2024
Tried room service three times, no one answered. Morning, afternoon and the evening. 😣
Comment from Hotel Management
12 Jan 2024 by Hotel Management, Hotel Management
Dear Jason,We are truly sorry for the inconvenience caused by our room service not answering during your stay. This lapse in responsiveness is not reflective of our commitment to guest satisfaction, and we are taking immediate steps to ensure this does not recur. Your comfort and convenience are paramount to us, and we hope to have another opportunity to demonstrate our dedication to excellent service.
by A verified traveler
Posted 5 Jan 2024
A
Comment from Hotel Management
8 Jan 2024 by Hotel Management, Hotel Management
Thank you for the feedback, Mike! We are happy to hear you enjoyed your stay and look forward to welcoming you back soon.
