Ratings based on 983 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
They charged $30 for overnight parking which is ridiculous.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
We appreciate your feedback regarding the parking fee at Hilton San Diego/Del Mar. We understand your concerns about the cost and want to ensure you that our pricing is in line with similar properties in the area, reflecting the value of the convenience and offering provided. Your comments are valuable to us, and we are always looking for ways to enhance our guest experience. Thank you for sharing your thoughts.
by A verified traveler from Marstons Mills
Posted 20 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Thank you for sharing your experience at Hilton San Diego/Del Mar, Elizaveta. We're sorry to hear that certain aspects of your stay did not meet your expectations. We value your feedback as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back and provide a more satisfying experience.
by A verified traveler
Posted 16 Apr 2024
The pool area was very nice
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
We're delighted to hear you enjoyed our pool area! It's wonderful to know that it added a positive touch to your visit at Hilton San Diego/Del Mar. Thank you for your feedback, and we look forward to welcoming you back soon!
by A verified traveler
Posted 14 Apr 2024
Very nice place to stay 👍
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
We appreciate your feedback! It's wonderful to hear that you found our place very nice for your stay. Thank you for choosing Hilton San Diego/Del Mar, we hope to welcome you back in the future!
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Christine, we appreciate your feedback. We're truly sorry to hear that your experience did not meet the high standards we strive to uphold. It's important for us to address any concerns our guests may have promptly and effectively. Could you please reach out to us directly with more details about your stay? This will allow us to understand better and address the issues you encountered. Your satisfaction is paramount, and we hope to have the opportunity to restore your faith in our hotel.
by A verified traveler
Posted 8 Apr 2024
I love staying at Hilton Hotels! The gentleman at the counter at 2am was absolutely amazing and assured me so quickly that I’d still be able to check in as we had issues at the airport and my son was sleeping in the car. I was stressed we wouldn’t have a room for him to sleep in. His cheerful attitude at 2am is a godsend. Thank you so much!! Regarding the rest of the stay, absolutely no issues other than the buffet wasn’t open during the day week. So we went to Dennys around the corner for breakfast during our stay. I was also surprised our room was serviced everyday. I love the Hilton!!
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
We're absolutely delighted to hear about your positive experience at Hilton San Diego/Del Mar, especially with our front desk team who ensured a smooth check-in for you and your son despite the late hour. It's heartening to know that our staff's cheerful attitude made such a difference during a stressful time. We apologize for any inconvenience caused by the buffet not being open during weekdays; however, we're glad you found an alternative nearby. Your recognition of our daily room service is greatly appreciated, as we strive to maintain the highest standards of cleanliness and comfort for our guests. Thank you so much for choosing Hilton and sharing your kind words. We look forward to welcoming you back in the future!
by A verified traveler
Posted 7 Apr 2024
Friendly staff. Great food and drinks
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
We're absolutely delighted to hear that you enjoyed the friendly atmosphere created by our staff and had a great experience with the food and drinks at Hilton San Diego/Del Mar. Ensuring our guests have a memorable stay is what we strive for, and your feedback reaffirms the hard work we put in every day. Thank you for taking the time to share your thoughts. We look forward to welcoming you back soon!
by A verified traveler
Posted 5 Apr 2024
Very pleasant front desk staff.
Very clean room.
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
We appreciate your feedback! It's wonderful to hear that our front desk staff made a positive impression and you found your room very clean. Ensuring our guests experience the highest levels of cleanliness and service is something we strive for daily. Thank you for choosing Hilton San Diego/Del Mar, we look forward to welcoming you back in the future!
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Customer Service, Hotel Management
Thank you for your review, Carrie! We're delighted to hear that your experience with us at Hilton San Diego/Del Mar was a memorable one. It's our pleasure to provide a welcoming and comfortable environment for all our guests. Your kind words are greatly appreciated and motivate us to continue delivering exceptional service. We look forward to the opportunity of welcoming you back in the near future!
by A verified traveler from La Crescenta
Posted 31 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Customer Service, Hotel Management
We're thrilled to see your high rating! Your support means a lot to us and we appreciate you choosing Hilton San Diego/Del Mar. We look forward to your next visit!
