Ratings based on 773 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
10 May 2024 by J5 HOTELS PORT SAEED, Hotel Management
Dear Valued Guest,Thanks very much for sharing your positive experience! We hope the experience will bring you back soon!Warm regards,J5 Hotels Team
by A verified traveler
Posted 23 Apr 2024
The hotel staff demonstrated exceptional professionalism and dedication to their roles. The housekeeping team ensured that the rooms were meticulously cleaned on a daily basis, contributing to a comfortable and hygienic environment for guests.
Comment from Hotel Management
10 May 2024 by J5 HOTELS PORT SAEED, Hotel Management
Dear Valued Guest,Thank you for sharing your wonderful experience with us.It is heartening to hear that that our staff especially the Housekeeping team left such a positive impression on you. Your kind words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. I’ll make sure to let our staff know how much of an impact they made on your experienceAgain thank you for choosing J5 Hotels Port Saeed. We look forward to welcoming you back for another memorable stay in the future!Warm regards,J5 Hotels Team
by A verified traveler
Posted 22 Apr 2024
Friendly staff, poor restaurant food though, worst I had in Dubai. Do not eat in unless you have no other choice - like are stuck with a flood outside! (true story)
Comment from Hotel Management
10 May 2024 by J5 HOTELS PORT SAEED, Hotel Management
Dear Valued Guest,Thank you for choosing J5 Hotels Port Saeed and for taking the time to share your valuable feedback with us. We apologize that your experience did not meet your expectations, and we are sorry for any inconvenience caused. Please rest assured that we will address all your concerns with our team, as we believe that our guests' feedback is essential to improve our services and facilities.We appreciate your honesty and we hope that you will give us another opportunity to welcome you back and provide you with a better experience.Sincerely,J5 Hotels Team
by A verified traveler
Posted 21 Apr 2024
I had a good stay overall.
Comment from Hotel Management
23 Apr 2024 by J5 HOTELS PORT SAEED, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay with us.We are delighted to hear that you had a good stay overall. We look forward to serving you again in the future and hope to exceed your expectations on your next visit.Yours sincerely,J5 Hotels Team
by A verified traveler
Posted 11 Apr 2024
My stay here was great. The staff is very friendly! Big thank you to Mia, Savi, Farouk and everyone else that made my stay great.
Comment from Hotel Management
15 Apr 2024 by J5 HOTELS PORT SAEED, Hotel Management
Dear Valued Guest,Thank you for taking the time and share this delightful review of your recent stay with us. We're glad that you had a great stay and our friendly staff impressed you. I will be sure to let our staff especially the names mentioned know how much of an impact they made on your experience.Thank you again for your kind words. All of us look forward to warmly welcoming you soon.Warm regards,J5 Hotels Team
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
15 Apr 2024 by J5 HOTELS PORT SAEED, Hotel Management
Dear Valued Guest,Thank you for staying with us at J5 Hotels Port Saeed. We hope the positive experience will bring you back soon!Sincerely yours,J5 Hotels Team
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
13 Mar 2024 by J5 HOTELS PORT SAEED, Hotel Management
Dear Valued Guest,Thank you for sharing your review with us. We are delighted to know that you had an overall positive stay and hope will see you back soon!Warm regards,J5 Hotels Port Saeed
by A verified traveler
Posted 18 Feb 2024
Great staff. Very friendly, helpful and professional.
Comment from Hotel Management
19 Feb 2024 by J5 Hotels Port Saeed, Hotel Management
Dear Valued Guest,We want to express our gratitude for your outstanding review and for giving us a perfect score rating! We are thankful that you enjoyed your stay with us and that our staff members were able to leave a positive impression on you. We also appreciate your recognition of their professionalism, friendliness, and helpfulness in serving you. We appreciate your kind words and hope that your positive experience will inspire you to visit us again soon!Warm Regards,J5 Hotels Port Saeed
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by J5 HOTELS PORT SAEED, Hotel Management
Dear Valued Guest,Thank you for choosing J5 Hotels Port Saeed and giving us a perfect score rating. It was a pleasure to serve you, and we hope to welcome you back soon to create another memorable experience.Warm regards,J5 Hotels Port Saeed
by A verified traveler
Posted 4 Feb 2024
The stuff was very polite, breakfast was excellent, but the room smelled of cigarettes.
Comment from Hotel Management
7 Feb 2024 by J5 Hotels Port Saeed, Hotel Management
Dear Valued Guest,We appreciate your feedback regarding your stay at J5 Hotels Port Saeed. We are happy to hear that you had a pleasant experience with our staff and enjoyed the breakfast.However, we are sorry to hear that you were dissatisfied with the cigarette smell in your room. Please accept our sincere apologies for any inconvenience caused. We have passed on your feedback to the concerned department to ensure that necessary improvements are made.Once again, we apologize for the inconvenience and hope to have the opportunity to welcome you back soon.Sincerely,J5 Hotels Port Saeed
