Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
I had a great stay at this hotel.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Kimberly, the team at Hilton Garden Inn Phoenix North Happy Valley is thrilled to hear that you had a great stay. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 21 May 2024
Everything at the hotel was perfect! The staff were absolutely incredible. The food was fantastic. Pool was kept at a perfect temperature.
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Kailynne, thank you for your amazing feedback! The team at Hilton Garden Inn Phoenix North Happy Valley is thrilled to hear you enjoyed your stay. Our colleagues will be delighted by your kind words. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
Never checked in tried to cancel and was unable to I would love to talk to someone. Totally upset about this my future travel plans will not be at a Marriot. Rude personel .
Comment from Hotel Management
20 May 2024 by Antoinette Front Office Manager, Hotel Management
If you could please contact me at the Hilton Garden Inn Phoenix Happy Valley. We are not a Marriot
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
We appreciate the feedback, Neal.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
by A verified traveler
Posted 4 May 2024
My only complaint was the bar and restaurant was closed because there was no staff there to operate and we arrived hungry and tired.
The room was clean and comfortable.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Farnoush, we understand that your experience with us didn't meet your expectations. Your feedback is invaluable as we strive for continuous improvement. We sincerely hope that you will provide us with another opportunity to serve you better in the future.
by A verified traveler
Posted 14 Apr 2024
Would have liked breakfast to be included
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Mariah, thank you for sharing your feedback. We appreciate you suggesting an all-inclusive breakfast for an even sterling experience at Hilton Garden Inn Phoenix North Happy Valley. We value your input and are thrilled you enjoyed your stay overall. We're awaiting the pleasure of welcoming you back during your next visit to Phoenix.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by AO, Hotel Management
Hello Amanda,I'm sorry to hear about your stay with us here at the Hilton Garden Inn. We do our very best to accommodate our guests. I hope that you will give us a second chance.Antoinette OldfieldFront Desk Supervisor
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Customer Service, Hotel Management
Tara, thank you for choosing to stay at the Hilton Garden Inn Phoenix North Happy Valley and for the solid rating. We hope your stay was pleasing and we look forward to welcoming you back again in the future.
by A verified traveler
Posted 27 Feb 2024
The access to the freeway
Comment from Hotel Management
28 Feb 2024 by Customer Service, Hotel Management
Duane, it's wonderful to hear that you appreciated the convenient freeway access at Hilton Garden Inn Phoenix North Happy Valley. Our location is indeed a favorite among guests. We thank you for your feedback and look forward to welcoming you back soon.
