Ratings based on 286 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Very clea.
by A verified traveler
Posted 28 May 2024
I was satisfied with my room. And service was great also
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Thank you.
by A verified traveler
Posted 20 May 2024
To close to the highway..
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Thank you for your feedback. We're glad to hear you enjoyed your stay despite the proximity to the highway.
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 25 Mar 2024
Front desk clerk had an earbud in and was on a personal call the entire check in time, and when the keys didn’t work to the room, told me to “go try again”… After a second time trying with no luck, she came around the desk very put out and while still on the personal call, attempted to get the keys to work to no avail and stated “they aren’t going to work, I can just let you in when you need in”… After it was made clear that wouldn’t work for us, she finally moved our room.
While I’m thankful for the end solution, there are too many hotels out there to stay somewhere with an obvious lack of decent, professional customer service.
Comment from Hotel Management
25 Mar 2024 by GM, Hotel Management
Thank you for bringing this matter to our attention. I am sincerely sorry for the disappointing experience you encountered during check-in. Providing exceptional customer service is our utmost priority, and I regret that we fell short of your expectations on this occasion.Please rest assured that we take your feedback seriously, and we will address this issue with our front desk team to ensure that similar incidents do not occur in the future. Your comfort and satisfaction are important to us, and we appreciate the opportunity to improve.We hope you will consider giving us another chance to provide you with the high standard of service you deserve on your next visit
by A verified traveler
Posted 24 Mar 2024
First room shade on window on floor. Had to change to different room.
The shade on window also would not go up or down. Also shades are too short to block out light.
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 2 Mar 2024
Skylar at the front desk was just fabulous in checking us in and taking care of our needs.
The breakfast was great. Complimentary lemon water in the lobby was very good also.
Comment from Hotel Management
25 Mar 2024 by GM, Hotel Management
Thank you I will let her know.
by A verified traveler
Great stop on our travels
Posted 1 Mar 2024 on HotelsSo nice from start to finish needed an extra blanket I think I got it before I hung up the phone!
Comment from Hotel Management
25 Mar 2024 by GM, Hotel Management
Thank you.
by A verified traveler
Posted 27 Feb 2024
